Food & Beverage Supervisor

Luminary Hotel & Co; United States; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Holiday pay

Tuition reimbursement

Career development

Free meals

Employee discounts

Job summary

Mainsail Lodging & Development in Fort Myers, FL is seeking a Food & Beverage Supervisor to oversee daily operations across multiple outlets, including Dean Street Roastery, Lobby Bar, and Oxbow Restaurant. The role focuses on morning operations with a hands-on leadership style and a commitment to guestservice excellence.

You will recruit, onboard and train staff, manage shift schedules, monitor service levels, ensure legal compliance for alcohol service, and resolve guest issues promptly.

Qualifications

• High School diploma or higher.
• Hospitality/F&B experience preferred.
• Strong guest service and communication skills.
• Experience with POS and reservations software is a plus.

Responsibilities

• Oversee daily F&B operations across outlets.
• Lead onboarding, training, and scheduling of staff.
• Ensure compliance with alcohol service laws and brand standards.
• Resolve guest issues promptly and professionally.

Skills

Customer service

Communication

Team leadership

Training staff

Problem solving

Multitasking

Bartending

Education

High School diploma or higher

Hospitality/Food & Beverage experience

Tools

Micros POS

OpenTable/Yelp Reservations

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Food & Beverage Supervisor will be responsible for exceptional service to all guests, develops and maintains a strong team environment. Responsible to support the Food & Beverage management team with the day to day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound convention center, with a focus on morning operations. Position: Food & Beverage Supervisor Location: Fort Myers, FL Reports to: Outlet Assistant Manager, F&B Assistant Director, F&B Director Status: Non-Exempt Essential Functions Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B Ensure that scheduled functions are complete and are set up accurately Assist in maintaining a motivated, interactive positive team Assist with on boarding and training staff Maintain professionalism with team members, managers and guests. Open and close shift in accordance with the manager’s checklist Greet guests, initiate conversations with guests and solicit feedback from guests. Handle daily scheduling of team members and adjust when necessary Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc. Solve team member issues such as call outs or any other daily issue that should arise with team members Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc. Stay on the floor the entire meal period Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels. Ensure daily side work has been completed prior to staff leaving Ensure team is in proper uniform/approved attire Attempt to limit problems and liability related to customers' drinking by following TIPS practices Ensure team members are aware of all applicable laws regarding alcoholic beverages Monitor and maintain tables Rotate stations fairly Demonstrate positive communication with team Maintain fair and consistent coaching and counseling Attend meetings as necessary Communicate and maintain positive inter-departmental relations Check identification of customers in order to verify age requirements for purchase of alcohol Communicate with managers and next shift any issues Perform other duties as management requests to service our internal and external guests Qualification Standards Education & Experience High School diploma or higher Previous Hospitality Food & Beverage experience required Proven experience as a bartender in a fast-paced environment (minimum 2+ years preferred). Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology e.g. tablets, iPads Experience with Micros POS preferred Experience with OpenTable restaurant management software or Yelp Reservations management software preferred Physical Demands Ability to sit or stand for extended periods of time Ability to communicate clearly Corrected vision to normal range Ability to work long hours as needed Mental Demands Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction, and provide direction to others Manage differing personalities within the office, the hotel, and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Full-time Associate Benefits

• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits!

We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)