Ella Mae's Host

Luminary Hotel & Co; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Free meals

Job summary

Mainsail Lodging & Development is seeking a Restaurant Host in Macon, GA area to greet guests, seat them promptly, and ensure a welcoming dining experience. The role requires excellent customer service and communication, with comfort using tablets, iPads, and front-of-house tech.

Responsibilities include maintaining a clean greeter station, coordinating seating with servers, and assisting with menu revisions when needed.

Qualifications

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Ability to assist with menu revisions when needed

Responsibilities

• Greet and seat guests promptly in the Restaurant dining areas
• Provide warm, friendly, and enthusiastic welcome
• Maintain clean greeter station and seating areas
• Communicate seating flow to servers and managers
• Assist servers and manage front-of-house operations
• Use MICROS POS and Yelp reservations system

Skills

Customer service

Communication

Technology use

Menu revisions

Education

High School diploma

Tools

MICROS POS

Yelp reservations

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Restaurant Host will be responsible for greeting and seating all guests in the Restaurant dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

What you have

High School diploma or higher Previous hospitality experience preferred, at least one-year host position in the Macon, GA area preferred Excellent customer service skills Excellent communication skills, both verbal and written Ability to use technology e.g. tablets, iPads Ability to assist with menu revisions when needed

What you’ll do

Welcome each guest genuinely and seat them as quickly as possible Ability to converse with guests in a friendly, hospitable and informative manner Use a rotation method to ensure seating is fair Report to work on time and in proper uniform/approved attire Work as a team with all team members within the hotel Check greeter station assigned for cleanliness of area Ensure the front of the restaurant is clean and all objects are dust free Check all tables to ensure they are set up and ready to be seated with guests Communicate to servers when seating tables Assist servers when necessary Have knowledge of all areas within the hotel Ability to communicate to managers the flow of private dining rooms Observe flow of the private dining rooms Assist in the detailing of tables and remove items not in use, extra place settings should be removed Never solicit tips Attend monthly department meetings and daily stand ups Perform other duties as management requests to service our guests. Ability to use POS (point of sale) system MICROS as well as Yelp reservation system Assist managers with daily duties such as scheduling of stations Follow the procedures addressed in the training manual

Physical Demand

Ability to sit or stand for extended periods of time Ability to communicate clearly Ability to lift 20 lbs. or more Corrected vision to normal range Long hours sometimes required

Mental Demands

Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Manage differing personalities within the office, the hotel and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida.

A bright future with stellar benefits awaits! We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)