Assistant Front Office Manager - PM Shifts

Luminary Hotel & Co; United States; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

Epicurean Hotel Atlanta is seeking an Assistant Front Office Manager for the PM shift. The role reports to the Sr. Rooms Operations Manager and oversees daily Front Office operations, including Front Desk, Guest Service, Valet, and related administrative duties in line with brand standards.

The ideal candidate has Marriott brand knowledge, experience in luxury settings, and proficiency with OPERA PMS. Responsibilities include coaching staff, handling guest issues, and coordinating

Qualifications

• An associate's degree in hospitality management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.

Responsibilities

• Maintain a strong presence on the front desk to deliver exceptional guest service.
• Handle guest complaints and disturbances as the Manager on Duty.
• Lead daily pre-shift meetings with Front Office staff and management.
• Enforce asset control procedures and information on VIPs and special requests.
• Oversee reservations, monitor no-shows, and upsell opportunities to maximize revenue.
• Recruit, train, and monitor Front Office employees and coordinate with Housekeeping.

Skills

Front Office management

Guest service

Staff training

Budget awareness

OPERA PMS

Education

Associate degree in hospitality management

Tools

OPERA PMS

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Role

Assistant Front Office Manager - PM Shift. Reports to: Sr. Rooms Operations Manager. Location: Epicurean Hotel Atlanta

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role

The Assistant Front Office Manager plays a vital role in supporting the Sr. Rooms Operations Manager by overseeing daily Front Office operations. As The Assistant Front Office Manager, you will be responsible for managing all aspects of the daily operations, including Front Desk, Guest Service, Valet, AYS, training, hiring, and administrative responsibilities in accordance with brand standards and direction of the Sr. Rooms Operations Manager.

Brand knowledge and experience

Strong Marriott brand knowledge and experience in a full-service or luxury hotel environment is highly preferred. Experience with OPERA PMS or OPERA Cloud is a plus and highly preferred.

Essential Functions

• Maintain a strong presence on the front desk to deliver exceptional guest service and provide coaching and counseling to front desk agents as needed.
• Handle guest complaints, problem-solving, disturbances, and any special requests during shifts acting as the Manager on Duty.
• Lead daily pre-shift meetings with the Front Office staff and hotel management to align on daily activities and priorities.
• Enforce asset control procedures, maintain accurate logs, inform staff about VIPs and special requests, and ensure adherence to the Guest Recovery program.
• Greet guests upon arrival, ensure special requests are fulfilled, and escort guests to their rooms when appropriate.
• Oversee arriving reservations, monitor no-shows, and encourage creative upselling opportunities to optimize hotel revenue.
• Recruit, retain, train, and monitor Front Office employees, ensuring compliance with hotel policies and maintaining a professional, service-focused environment.
• Coordinate with the Housekeeping Department to enhance guest services and ensure smooth cross-departmental communication.
• Adhere to the Front Office budget and ensure departmental supplies are replenished following established par levels.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.

Physical Demand

• Ability to sit or stand for extended periods of time.
• Ability to bend.
• Ability to lift and pull 50 lbs.
• Ability to communicate clearly.
• Corrected vision to normal range.
• Ability to drive/transport self and others.
• Ability to travel on occasion for meetings.
• Ability to work long hours as needed.

Mental Demands

• Make sound judgments quickly.
• Work on multiple tasks, making appropriate progress toward deadlines.
• Able to work independently, take direction, and provide direction to others.
• Manage differing personalities within the property, the resort, and the community.
• Maintain the highest degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations.
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.

What you have

• An associate's degree in hospitality management or a related field is preferred.
• Two (2) years of Hotel Front Desk management experience.
• Exceptional customer service skills with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits!

Our Competitive Benefits Program

Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)