Lobby/House Attendant (Evening & Weekend Availability Required)

Luminary Hotel & Co; United States; On-site; USD 34,385,000 - 45,847,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

HSA & FSA

401K Retirement Plan

Paid Time Off

Holiday Pay

Career Training & Development

Tuition Reimbursement

Bereavement Leave

Employee Discounts

Employee Referral Bonus

Free meals

Job summary

The Fenway Hotel under Mainsail Lodging & Development is seeking a Lobby/House Attendant to assist housekeepers and banquet staff with daily operations, amenities, and mini bar items, ensuring Marriott Autograph Collection standards. Evening and weekend availability is required.

You will greet guests, restock supplies, assist with setup, and maintain clean public areas while delivering exceptional service across the hotel setting.

Qualifications

• High School diploma or higher.
• Evening and weekend availability is required.
• Previous hospitality experience preferred.
• Excellent customer service and communication skills.
• Ability to use tablets and iPads.
• Physical ability to stand for extended periods; lift 50 lbs.

Responsibilities

• Strip rooms in preparation for cleaning.
• Greet guests warmly in public spaces.
• Distribute items to housekeepers.
• Assist with banquet setup and events.
• Handle guest special requests for pre-arrival amenities.
• Maintain hallways and cleanliness of public areas.
• Assist with VIP arrivals.
• Restock housekeepers’ carts daily.
• Report maintenance issues to the manager.

Skills

Evening/weekend availability

Customer service

Communication

Technology skills

Physical stamina

Lifting 50 lbs

Education

High School diploma

Tools

Tablet/iPad

Hotel systems

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About the Fenway Hotel

Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property is a part of the Marriott Autograph Collection group. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. It's time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel.

Can you sing along? Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times - a reflection of our positive culture, growth opportunities, and commitment to our team.

Overview of the Role

The Lobby/House Attendant is responsible for assisting the housekeepers as well as banquet personnel with their every day operational materials, amenities, and mini bar items to ensure exceptional service to all guests that is consistent and continually in accordance to the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development. Duties include cleaning and maintaining all interior and exterior public areas. Evening and weekend availability is required.

What you’ll do

• Strip the rooms in preparation for cleaning
• Acknowledge guest in all public spaces with a warm and friendly greeting
• Distribute the necessary items to the assigned housekeepers
• Assist with banquet function of the hotel to include set up of tables and chairs
• Take care of any guest's special requests for pre-arrival e.g. foam pillows, extra towels
• Maintain all hallways to ensure they are free from dust and/or scuffs, windowsills, door frames and base boards
• Sweep and/or vacuum hallways daily
• Clean inside the elevators and polish elevator tracks and landings
• Maintain closets in order and keep par levels to standard
• Assist with the maintenance of the mini bar selections to par levels
• Keep stairwells and ice machine areas free from debris
• Follow scheduled shifts and follow break and lunch requirements
• Deep clean on rotational schedule
• Assist Operations with VIP arrivals
• Assist in the restocking and reorganizing the housekeepers’ carts daily
• Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
• Assist guest with any special's requests
• Ability to communicate with manager on inventory needs e.g. amenities, pillow cases, bed linen, robes, etc.
• Professional communication while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
• Maintain guest confidentiality following all hotel procedures
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and/or in rooms
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott Other duties as assigned

What you have

• High School diploma or higher
• Evening and weekend availability is required
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Physical Demand
• Ability to stand for extended periods of time
• Ability to squat and bend
• Ability to communicate clearly
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift / push / pull 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits:

Full-time Associate Benefits

• Medical, Dental, & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401K Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistant Program (EAP)
• Jury Duty (May vary by state)
• Employee Discounts
• Employee Referral Bonus
• Free meal for all full-service hotel employees

Part-time Associate Benefits

• All above-listed benefits except for Medical Insurance, Holiday Pay, Tuition Reimbursement

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Mainsail Lodging & Development is an award-winning, Tampa, Florida-based company specializing in hotel, furnished housing, and resort property management and development, marketing and sales. An established company with a dynamic entrepreneurial spirit, Mainsail prides itself in finding unique lodging opportunities with a purpose and applying its passion and expertise to each project. Find your dream career within an impressive portfolio of top-branded properties throughout the southeastern United States and Caribbean. Each Mainsail property inspires guests with a distinct character and meticulously crafted, sophisticated style, from a private island resort, and urban culinary showplaces, to waterfront marvels, boutique southern hotels, and a historic jazz era icon. Stay Sojo, Mainsail’s newest brand, provides short-term furnished living options across the country, while Mainsail Vacation Rentals manages a collection of private, luxury vacation homes in Florida. A bright future with stellar benefits awaits!

We have a comprehensive and competitive benefits program: Medical, Dental & Vision HSA & Flexible Spending Account Basic Life & Disability Plan 401(k) Retirement Plan Paid Time Off & Volunteer Time Off Holiday Pay & Bereavement Leave Growth & Development Opportunities Tuition Reimbursement Employee Assistance Program Travel Discounts for hotel team members through Marriott Explore Program FREE meal (full-service hotel team members only)