Night Auditor

Hyatt Hotels Corporation; Stowe (VT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Ski pass

Golf membership

Complimentary stays

Onsite fitness

Employee discounts

Job summary

Hyatt Hotels Corporation in Stowe, Vermont is seeking a Night Auditor to provide friendly, efficient overnight registration and information to guests and colleagues. The role requires accuracy in transactions, balance all accounts, and knowledge of lodge amenities.

Responsibilities include check-in/out, handling reservations, and delivering high-quality service with professionalism during the overnight shift. Prior hospitality experience is preferred and strong communication is essential.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in hotel or hospitality environments is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Warmly greets guests.
• Checks guest in and out, ensuring proper credit is received and requests are fulfilled.
• Balances lodge accounts and performs overnight audit.
• Maintains knowledge of lodge amenities and events.
• Handles reservations and restaurant bookings as needed.
• Maintains cash handling and adheres to resort policies.
• Posts charges and processes refunds per procedures.
• Answers the telephone professionally and assists guests.
• Addresses guest feedback with courtesy and care.
• Communicates in English, both spoken and written.

Skills

Excellent communication skills

Customer service experience

Ability to multi-task

Attention to detail

Strong organizational skills

Conflict resolution

English proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Hospitality operating systems

Basic computer applications

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

The Night Auditor is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors during the overnight shift. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

1. Warmly greets guests.

2. Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.

3. Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced. Performs overnight audit.

4. Balances lodge accounts, credit card batches and interfaces on a nightly basis.

5. Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.

6. Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.

7. Maintains house bank and handles all checks and cash according to Resort policies and procedures.

8. Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.

9. Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.

10. Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.

11. Is able to communicate verbally and in writing in English.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed)

• Health Benefits - after 30 days!


• Winter- Ski Pass to Stowe Mountain Resort


• Summer- Golf Membership to Stowe Country Club


• Complimentary and discounted stays at Hyatt Hotels worldwide


• Onsite Fitness Membership


• Employee discounts at the Spa & Restaurant Outlets

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world‑class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $23.00 per hour.

Qualifications

• High school diploma or equivalent required. College degree preferred.


• Prior hotel or hospitality experience preferred.


• Excellent communication skills.


• Technical proficiency (basic computer applications).


• Attention to detail.


• Customer service experience.


• Strong organizational and time management discipline.


• Understanding of hospitality operating systems.


• Solid judgment and ability to resolve conflicts effectively.


• Operate effectively in stressful situations.


• Ability to multi-task.


• Ability to adapt to changing guest needs.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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