Night Auditor

Destination by Hyatt; Stowe (VT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits - after 30 days

Ski Pass to Stowe Mountain Resort

Golf Membership to Stowe Country Club

Discounts on Hyatt stays

Job summary

Spruce Peak, part of Destination by Hyatt, is seeking a Night Auditor for the overnight shift at the Stowe, Vermont resort. The role focuses on friendly, efficient registration, accurate transactions, and guest satisfaction.

Pay rate is $23.00 per hour with benefits and opportunities across Hyatt properties. Applicants should have a high school diploma and hotel experience preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.

Responsibilities

• Warmly greet guests and check in/out; manage payments and records.
• Balance lodge accounts and credit card batches; perform overnight audit.
• Maintain knowledge of lodge amenities and events.
• Handle room and restaurant reservations for guests.
• Manage cash and house bank according to policy.
• Post charges following procedures; handle refunds and deposits.
• Answer phones professionally; assist guests with directions.

Skills

Customer service

Excellent communication

Attention to detail

Multi-tasking

Time management

Hospitality operating systems

Education

High school diploma or equivalent

College degree preferred

Job description

Organization- Spruce Peak

Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slope side at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

The Night Auditor is to provide friendly, efficient registration and information to all guests, fellow employees, and visitors during the overnight shift. In addition, provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

• Warmly greets guests.
• Checks guest in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and proper payment is received.
• Thoroughly completes all guest transactions ensuring all bills are up-to-date and balanced. Performs overnight audit.
• Balances lodge accounts, credit card batches and interfaces on a nightly basis.
• Maintains an up-to-date working knowledge of all lodge and resort amenities as well as any special events.
• Takes guest room reservations when needed and makes restaurant reservations as requested for internal and external guests.
• Maintains house bank and handles all checks and cash according to Resort policies and procedures.
• Follows set procedures on posting charges, credit cards, cashing checks, safe deposits, and refunds.
• Answers the telephone in a professional manner and assists guests with any questions, directions to the property, etc.
• Addresses all guest feedback with the utmost confidence, grace and concern for their satisfaction.
• Is able to communicate verbally and in writing in English.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Whether you want to settle down at a property that will keep you creatively engaged or if you like the ability to transfer to other properties in the Hyatt family, we have great career opportunities now.

The Perks (vary by hours committed):

• Paid Time Off
• Health Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Pay Rate: $23.00 per hour.

Qualifications

• High school diploma or equivalent required. College degree preferred.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Technical proficiency (basic computer applications).
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Understanding of hospitality operating systems.
• Solid judgment and ability to resolve conflicts effectively.
• Operate effectively in stressful situations.
• Ability to multi-task.
• Ability to adapt to changing guest needs.

We welcome you:

Unsure if you check every box, but feeling inspired to enhance your career? We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.