Night Auditor

Concord Hospitality Enterprises; Edina (MN); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical/dental/vision plans

401K options

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises in Edina, Minnesota is hiring a Night Auditor. This position involves providing excellent customer service during the overnight shift, processing transactions, and ensuring guest safety. You will work independently to create a positive experience for guests checking in and out during non-traditional hours.

Benefits for full-time associates include competitive wages of $18-19, medical benefits, and career advancement opportunities.

Qualifications

• Must have a keen sense of responsibility and ability to work semi-independently.
• Strong customer service skills for guest interaction.
• Experience with credit card processing and reservations management.

Responsibilities

• Process credit card transactions and handle various services.
• Verify and balance hotel room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies.

Skills

Customer service

Cash handling

Problem-solving

Attention to detail

Tools

PEP Hilton System

Job description

Description

We are hiring a Night Auditor!

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Associates working the front desk are the key to the overall experience the guest will have. As the overnight shift you are essentially working without management supervision, so your responsibility is seen as even greater as you assist in closing out the business for the day as well as check in or out those guests during non‑traditional hours. Your keen sense of being proactive, responsive and caring will make all the difference. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests.

If you enjoy working semi‑independently from others and have a winning personality and high sense of responsibility – this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Night Auditor you have the responsibility to give our guests the best hospitality experience they can have by:

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check‑in and Check‑out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Benefits (Full Time Associates only)

We offer competitive wages ($18-19 based off experience). Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Qualifications

PEP Hilton System

Experience

• Preferred PEP Hilton System

Equal Opportunity Employer

We maintain a drug‑free workplace.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.