Front Desk Associate

Seva Hospitality; Sidney (OH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Employee hotel discounts across Seva/​

Flexible scheduling — part-time and/or

Career growth opportunities

Collaborative, guest-focused team

Job summary

Fairfield Inn and Suites is seeking a Front Desk Associate to be the friendly face guests remember. You will check guests in, handle reservations, and respond to inquiries with warmth and professionalism.

We offer $13–$15 per hour with both part-time and full-time roles across 1st and 2nd shifts. Flexible scheduling, employee discounts, career growth, and a collaborative team culture are highlighted benefits.

Qualifications

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

• Welcome and check in arriving guests, setting a positive first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS).
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication

Multitasking

Computer skills

Flexibility

PMS experience

Tools

PMS software

Job description

At Fairfield Inn and Suites, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family. We are seeking a Front Desk Associate to join our growing team. The Front Desk Associate is the heartbeat of our hotel. You'll be the first and last face our guests see, setting the tone for their entire stay. If you're energetic, solution-oriented, and love connecting with people, you'll thrive in this role.

Pay and Schedule

• $13-15 per hour
• Part-Time and Full-Time positions are available
• 1st Shift (7 AM - 3 PM) and 2nd Shift (3 PM - 11 PM) available

Benefits

• Employee hotel discounts across Seva Hospitality and Marriott properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture

Responsibilities

Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction. Manage guest reservations, modifications, and cancellations using the property management system (PMS). Answer incoming calls and respond to guest inquiries with professionalism and warmth. Promote and enroll guests in hotel rewards programs. Resolve guest concerns promptly and creatively, escalating to management when appropriate. Balance daily accounts and perform end-of-shift financial reconciliation. Assist the sales and revenue team with special requests, group blocks, and upselling opportunities. Maintain a clean, organized, and welcoming front desk area at all times.

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.