Night Auditor

Seva Hospitality; Olde West Chester (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee hotel discounts across Seva H

Flexible scheduling — full-time and 1-

Job summary

Holiday Inn is seeking a Front Desk Associate to warmly welcome guests, check in arrivals, and manage reservations using a PMS. The role includes handling calls, inquiries, and promoting rewards programs, with a focus on a smooth first impression.

The position offers 3rd shift hours (11 PM–7 AM) in Ohio, with flexible scheduling across shifts and opportunities for career growth within Seva Hospitality's expanding portfolio. Strong customer service and reliable punctuality are essential.

Qualifications

• Customer service and communication skills are essential.
• Ability to multitask in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• PMS experience is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth.
• Promote and enroll guests in hotel rewards programs.
• Resolve guest concerns promptly and creatively, escalating to management when appropriate.
• Balance daily accounts and perform end-of-shift financial reconciliation.
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
• Maintain a clean, organized, and welcoming front desk area at all times.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

PMS experience IHg/HotelKey/Hilton/PEP

Job description

Front Desk Associate

At Holdiay Inn, we design and manage properties built on humble family values and a genuine love for hospitality. Every detail is intentional, every property is unique, and every guest — and team member — is treated like family.

Pay and Schedule

• $14-16 per hour
• 3rd Shift (11 PM - 7 AM)

Benefits

• Health, dental, and vision insurance
• Employee hotel discounts across Seva Hospitality properties
• Flexible scheduling — full-time and part-time available across 1st, 2nd, and 3rd shifts
• Career growth opportunities within Seva Hospitality's expanding portfolio
• Collaborative, guest-focused team culture
• Prepare breakfast for success
• Run the Night Audit program
• Track Occupancy and Do Not Disturb rooms

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Requirements

• Exceptional customer service and communication skills — written and verbal
• Ability to multitask and remain composed in a fast-paced, guest-facing environment
• Basic to moderate computer proficiency, including email and internet navigation
• Flexible availability, including evenings, weekends, and select holidays
• Self-motivated, detail-oriented, and reliably punctual
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.