Night Auditor

Snow King; Sarasota (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking motivated Night Auditors to join their Front Desk team. This role is perfect for those who enjoy engaging with diverse guests and providing exceptional service. As a Night Auditor, you will create memorable experiences, check in guests, and ensure all procedures are meticulously followed. With a commitment to employee wellbeing, this company offers a supportive environment that encourages career growth and development. Join a team that values its employees and fosters a culture of excellence in guest service.

Benefits

Comprehensive Health Insurance

401K with Employer Match

Paid Time Off

Hotel Discounts

Employee Life Insurance

Short Term Disability Insurance

Wellness Programs

Paid Holidays

Qualifications

• Engaging personality to create memorable guest experiences.
• Detail-oriented with strong customer service skills.

Responsibilities

• Check in guests and fulfill special requests.
• Resolve issues and provide exceptional customer service.
• Maintain house bank and follow Night Audit procedures.

Skills

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma

Hospitality Management Degree

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

The Aloft Sarasota Hotel, located at 1401 Ringling Blvd, in downtown Sarasota, FL, offers 139 rooms and 2400 square feet of meeting space with an urban-influenced design and social atmosphere. Join our elite staff of hospitality professionals and help us deliver top-tier guest experiences. Our friendly and positive environment makes us an ideal place for both guests and employees!
We also offer the following benefits:
• Seven Paid Holidays
• Paid Time Off
• Hotel Discounts
• Medical, Dental, Vision Insurance
• Hospital, Critical Illness, & Accident Insurance
• Short Term Disability Insurance
• Free Employee Life & ADD Insurance
• 401K with Employer Match
• Employee Focused CARE Culture

Overview

We are seeking highly motivated individuals to join our Front Desk team as Night Auditors. The ideal candidate will use their engaging personality to create a memorable first impression for our guests. Responsibilities include checking in guests, registering them, and being a knowledgeable resource about the hotel, amenities, and local area. This role operates mainly from 11 pm to 7 am.

If you are detail-oriented, enjoy engaging with diverse people, and aim to impress, this is an excellent opportunity to grow your hospitality career with a world-class property.

Your Role:

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service with genuine interest
• Check guests in, ensuring proper credit, noting and fulfilling special requests, and providing accurate information
• Resolve issues and “WOW” guests through recovery when needed
• Promote and sell hotel programs
• Interact professionally with hotel staff and assist other departments as needed
• Be knowledgeable of emergency procedures and policies
• Maintain house bank
• Generate, print, and distribute reports
• Follow Night Audit procedures meticulously
• Communicate pertinent information to the manager on duty
• Handle posting, charges, cashing checks, safe deposits, and refunds according to procedures