Night Auditor

Kolter Hospitality Group; Saint Petersburg (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Kolter Hospitality is hiring a Front Desk Agent at Hilton Bayfront St. Pete in Saint Petersburg, FL. The role handles check-ins/outs, issues room keys and assists guests with requests in a fast-paced hotel setting.

The position emphasizes personalized guest service, adherence to hotel policies, and teamwork within a full-time, on-site environment. Weekend availability is preferred, with standard hospitality duties throughout shifts.

Qualifications

• Experience: None; customer service or hospitality experience a plus.
• Ability to operate a computer and reservation system.
• Must be able to work weekends.
• Education: None required.

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments.
• Know and carry out duties in response to emergencies.
• Cancel room reservations according to policy.
• Report items in need of repair.
• Follow all safety procedures.

Skills

Guest service

Communication

Customer orientation

Tools

Reservation system

Job description

Job DetailsJob Location: Hilton Bayfront St. Pete - ST PETERSBURG, FL 33701Position Type: Full TimeSalary Range: $17.75 - $17.75 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelOverview:

A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.

Performance Expectations:

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Qualifications

General Requirements:

• Able to work weekends
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer and reservation system.
• Experience: None. Customer Service or Hospitality experience a plus.
• Education: None

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Kolter Hospitality is proud to be an Equal Employment Opportunity.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace.

Pre-employment drug test and background check required.