Night Auditor

Peachtree Group Hospitality Management; San Jose (CA); On-site; USD 28,929 - 30,996; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is looking for a Guest Service Agent to join their team at Spark - San Jose Airport. This role involves processing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while maintaining high standards of quality.

The successful candidate will be responsible for ensuring guest satisfaction through friendly assistance and by exceeding guest expectations. The position offers a competitive hourly pay rate and a comprehensive benefits package including medical, dental, vision, and retirement plans.

Qualifications

• Experience in customer service roles is preferred.
• Ability to handle guest inquiries and issues professionally.
• Familiarity with hotel management software is a plus.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure payments and verify billing.
• Assist guests with reservations and service requests.

Skills

Customer service skills

Attention to detail

Problem-solving

Job description

Spark - San Jose Airport
San Jose, CA 95131, USA

• Pay or shift range: $21 USD to $22.50 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Guest Service Agent | Spark - San Jose Airport | San Jose, CA
Pay: $21–$22.50 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.