Night Auditor

huntington-hotel-group; San Diego (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Huntington Hotel Group in San Diego is seeking a Night Auditor to manage overnight operations at the Front Desk and perform the Night Audit procedures. You will ensure guest satisfaction by greeting guests warmly, maintaining equipment, and staying informed about promotions.

The role requires flexible availability, strong communication, and a commitment to high personal hygiene and professional appearance. This is a full-time, on-site position offering growth within hotel operations.

Qualifications

• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
• Hotel operates seven days a week, 24 hours a day; shifts may change based on business needs.
• Carry out all reasonable requests by management.

Responsibilities

• Responsible for running all overnight duties at the Front Desk.
• Complete Night Audit procedures from Fosse.
• Use aggressive hospitality skills: smile and greet every guest, speak warmly and politely, pay complete attention to guests.
• Anticipate guest needs and be flexible in responding to them.
• Maintain a high standard of personal hygiene and proper uniform at all times.
• Ensure Front Desk equipment is in working order and report failures immediately.
• Be familiar with promotions and/or current programs (e.g. Marriott Rewards) and day-to-day selling strategy for rooms.
• Pass information to the next shift manager or supervisor.

Skills

Customer service

Communication

Attention to detail

Flexibility

Job description

Job Title:Night Auditor

Overall Responsibilities

• Responsible for running all overnight duties at the Front Desk.
• Complete Night Audit procedures from Fosse
• Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.
• Use aggressive hospitality skills, which include:
• Smile and Greet every Guest
• Speak to the guest in a warm, friendly and courteous manner
• Display genuine and enthusiastic interest in the guest, pay complete attention
• Anticipate guest needs and be flexible in responding to them
• Be knowledgeable about your job
• LEARN to take ownership of guest problems and resolve them
• Maintain and promote Guest Hospitality at all times.
• Stock lobby Market on a daily basis.
• Ensure that equipment at the Front Desk is in working order. Failure of Front Desk equipment needs to be reported immediately.
• Be familiar with day-to-day selling strategy of rooms.
• Have knowledge of any and all promotions and/or current programs (i.e. Marriott Rewards, Hotel Packages) etc.
• Maintain a high standard of personal hygiene and be in proper uniform at all times.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.

Qualifications

• Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
• The hotel operates seven days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, it is understood that business and weather determines the amount of hours that are worked and that some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.