Night Audit

Trailborn Hotels & Resorts; Highlands (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full Time

Part Time

Seasonal

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Sick time

Dining discounts

Marketplace discounts

Job summary

Trailborn Hotels & Resorts in Highlands, NC seeks an attentive Night Auditor to manage end-of-day financials, guest requests, and security during the overnight shift.

As the sole front desk teammate overnight, you greet guests, handle reservations, verify payments, balance receipts, and coordinate with housekeeping and maintenance.

This role requires clear communication, a positive attitude, and flexibility to work evenings, weekends, and holidays, with benefits including medical, PTO, and 401(k).

Qualifications

• Clear and concise written and verbal communication.
• Ability to communicate in English, verbal and written.
• Flexible hours including weekends and holidays.
• Positive attitude and energetic team spirit.

Responsibilities

• Greet, register, and assign rooms to guests of the hotel.
• Make and confirm guest reservations.
• Verify guests' credit and establish payment method at check-in.
• Keep records of room availability and guest accounts in the PMS.
• Balance receipts and perform income audit on revenues posted.
• Review accounts and charges with guests at checkout.
• Coordinate with overnight housekeeping or maintenance for issues.
• Respond to inquiries about hotel services and directions.
• Record guest comments or complaints and refer to managers.
• Complete bucket checks to ensure accounts are current and compliant.
• Perform other duties as assigned.

Skills

Clear communication

English proficiency

Flexible schedule

Customer service orientation

Team player

Tools

Property management system

Job description

As a Night Auditoryou is responsible for running all end of day financial reports, oversee security of the property, and ensure guest satisfaction and requests are met as the sole front office teammate during the overnight period..

ESSENTIAL FUNCTIONS

• Greet, register, and assign rooms to guests of the hotel
• Make and confirm guest reservations
• Verify guests' credit and establish how they will pay for the accommodation upon check-in
• Keep record of room availability and guests' accounts using property management system
• Perform simple bookkeeping activities, such as balancing receipts and revenue for the day, and perform income audit on all revenues posted
• Review accounts and charges with guests during the checkout process
• Contact overnight housekeeping or maintenance staff when guests report problems
• Respond to inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions
• Record guest comments or complaints, referring customers to managers as necessary
• Complete "bucket checks" to ensure all accounts are current and comply with standards established by the hotel's Controller
• Perform other duties as assigned

QUALIFICATIONS

Minimum Qualifications:

• Communicate clearly, whether in writing (e.g., giving written instructions) or verbally
• Ability to communicate in English, verbal and written
• Ability to work flexible hours, including weekends and holidays
• A great smile, attitude and desire to work with an energetic team!

Preferred Qualifications:

• Experience in a hotel or resort setting.

PHYSICAL REQUIREMENTS

• Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
• Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
• Must be able to assist guests with luggage and set up event rooms.

BENEFITS

• Full Time
• Part Time
• Seasonal
• Medical (with company contribution)
• Dental (with company contribution)
• Vision (with company contribution)
• Paid Time Off
• 401(k) (with company match)
• Sick Time
• Employee Dining Discounts
• Employee Marketplace Discounts

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.