Night Auditor/Front Desk Agent

Renaissance Dallas Addison Hotel; Addison (TX); On-site; USD 25,000 - 34,000; Part time

Job summary

Renaissance Dallas Addison Hotel is seeking a Night Auditor to oversee the night audit and front desk operations, serving as the on-duty manager from 11:00 p.m. to 7:00 a.m. The role is part-time, with two nights per week committed to night shift and additional front desk coverage during other hours.

You will balance daily transactions, run required reports, and ensure smooth operations while maintaining brand standards and guest service excellence in a busy Dallas-area hotel.

Qualifications

• Candidates must have the work permit and proper paperwork to be employed in the USA.
• High School diploma or equivalent is required.
• College coursework in related field is helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles is helpful.
• Must be able to problem-solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.

Responsibilities

• Oversee night audit and front desk operations as manager on duty 11 pm–7 am.
• Balance daily revenue and cashiering tasks and complete nightly procedures.
• Run required reports for audits and maintain accurate records.
• Maintain front office systems and records per company standards.
• Ensure safety procedures and professional guest service throughout the shift.

Skills

Supervisory experience

Problem-solving

Communication

Work under pressure

Financial literacy

Education

High School diploma or equivalent

College coursework in related field

Tools

Windows

Excel

Word

Job description

About the Job:

The Night Auditor will be overseeing the night Audit/ Front Desk and will be the manager on duty from 11 pm – 7 am. The duties will include but are not limited to the following for all overnight associates. This night audit position will be 2 days per week from 11pm- 7am. Front desk agent will be 3 days a week either 3pm - 11pm or 7am- 3pm.

Duties:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Ensure regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.).
• Maintain cashiering responsibilities as per Front Office procedures according to company standards.
• Maintain Front Office computer system operation according to company standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to hotel standards.
• Maintain proper record keeping (i.e., logbooks, etc.) according to company standards. Be familiar with all company policies and house rules.
• Maintain radio contact with other employees during the entire shift.
• Have a working knowledge of security procedures.
• At all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Prepare and distribute the daily reports.

Requirements Education & Experience:

• Candidates must have the work permit and proper paperwork to be employed in the USA.
• High School diploma or equivalent is required.
• College coursework in related field is helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Accounting Principles is helpful.
• Must be able to problem-solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing. Physical requirements:
• Long hours might be required.
• Light work-Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.

E.O.E.