Night Auditor

Commonwealth Hotels; Portland (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Hotel Night Auditor to join their dynamic team in Portland, Maine. This role offers the chance to engage with a diverse range of guests, ensuring their stay is seamless and enjoyable. With a focus on exceptional service, you'll handle check-ins, manage reservations, and resolve any guest concerns. Enjoy comprehensive benefits, professional growth opportunities, and the chance to be part of a supportive and vibrant work environment. If you thrive in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you!

Benefits

Medical, Dental and Vision

401(k) with company match

Same Day Pay

Flexible Spending Accounts

Vacation and Personal Days

Holiday Pay

Exclusive Discounts on Hotel Services

Online Training Courses

Employee Assistance Program

Qualifications

• Experience in customer-facing roles, especially in hospitality.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Handle room reservations and respond to guest inquiries promptly.

Skills

Customer Service

Problem-Solving

Communication Skills

Multitasking

Education

High School Diploma or Equivalent

Tools

Property Management System (PMS)

Job description

Join Team at the Hyatt Place Portland Old Port!

Hyatt Place Portland Old Port, Maine is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:
Working at Hyatt Place Portland Old Port offers numerous benefits, including professional growth within the globally recognized IHG brand, access to comprehensive training, and career development opportunities. Situated in the heart of Old Port, the Hyatt Place Portland Old Port is just one block away from the Casco Bay Waterfront and historic harbor. Step out of the hotel and be surrounded by world-class restaurants, bars, storefronts, and cafes, and just a short walk to numerous art galleries, museums, and theaters. Why This Role?
Working as a Hotel Night Auditor Agent, Hotel Front Desk Overnight Clerk, Hotel Overnight Guest Service Agent, or Overnight Front Office Agent.
Hyatt Place Portland Old Port offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Hotel Overnight Guest Service Agent, Hotel Overnight Front Desk Clerk or Hotel Overnight Front Office Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Multitasking and Organizational Skills: Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hyatt.com/hyatt-place/en-US/pwmzp-hyatt-place-portland-old-port


At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Portland, Maine! Apply today!