Night Auditor

Bidwell Marriott Portland; Portland (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Audit Clerk to ensure the accuracy of financial transactions and enhance guest experiences. This role involves auditing various hotel operations, from food and beverage outlets to front desk activities, ensuring compliance with company policies while providing exceptional service. Join a vibrant team where your contributions will help create memorable experiences for guests. With opportunities for career growth and competitive benefits, this position is perfect for those looking to thrive in a dynamic environment.

Benefits

Free Employee Meal

Discounts on Hotel Rooms

Discounts on Food and Beverage

401k Program with Employer Matching

Exclusive Discounts for Associates

Qualifications

• High school education or equivalent experience required.
• Accounting background preferred but not mandatory.

Responsibilities

• Audit and balance food and beverage outlets for accurate reporting.
• Facilitate guest check-ins and check-outs using manual and computer methods.
• Maintain good customer relations by responding to inquiries promptly.

Skills

Personal Computer Operation

Cash Register Operation

Telephone Etiquette

Guest Relations Skills

Data Compilation

Excellent Communication Skills

Education

High School Education or Equivalent

Tools

Calculator

Job description

Why us?

Work Where You Belong!

The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the citys shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip High Horse restaurant and bar featuring an elevated selection of regionally inspired food and drinks.When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge.Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated.

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Career opportunities with the premier lifestyle hospitality company

Free employee meal

Deep discounts on hotel rooms for you, your family and your friends

Discounts on food and beverage outlets across the United States and around the world

Eligibility to participate in our 401k program with employer matching contribution

Discounts exclusive to our Sage associates as well as invitation only discounts with community partners

Competitive pay structure with a tip and service fee share

Source: Hospitality Online