Night Auditor

Peachtree Hospitality Management; Portland (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Night Auditor to oversee nightly operations and provide exceptional guest services at the front desk. This role involves balancing duties, managing paperwork, and preparing shift reports while ensuring guest satisfaction through effective communication and proactive service. The ideal candidate will thrive in a dynamic environment, handling check-ins, reservations, and guest inquiries with professionalism. Enjoy a comprehensive benefits package that supports work-life balance, including medical, dental, and generous Paid Time Off. Join a team dedicated to delivering outstanding hospitality and creating memorable experiences for guests.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to address guest inquiries effectively.
• Ability to manage cash and maintain accuracy in cash drawer.

Responsibilities

• Conduct nightly audits and provide front desk guest services.
• Manage daily paperwork and prepare shift reports.
• Ensure a safe and clean environment for guests.

Skills

Proactive thinking

Customer service

Cash handling

Communication skills

Education

High school diploma or equivalent

Job description

The Night Auditor is responsible for conducting all nightly audit-related duties and providing guest services at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. In addition to these tasks, the Night Auditor will cater to guest needs, including check-ins/check-outs, reservations, and addressing any guest inquiries.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to the Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries about hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.