Night Auditor

Innisfree Hotels; Pensacola (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Night Auditor to join their team at a vibrant hotel location. In this role, you will be responsible for ensuring the accuracy of financial records while providing exceptional service to guests. Your daily tasks will include processing check-ins and check-outs, tracking room revenue, and preparing financial summaries. This position offers a unique opportunity to thrive in a supportive environment that values growth and teamwork. If you are detail-oriented, enjoy interacting with people, and are looking for a rewarding challenge in the hospitality sector, this role is perfect for you.

Qualifications

• 1+ year of customer service experience; hospitality experience preferred.
• Ability to interpret instructions and effective communication skills.

Responsibilities

• Check Front Office accounting records for accuracy and prepare financial summaries.
• Process guest check-ins/check-outs and maintain positive guest interactions.
• Adhere to hotel policies regarding cash banks and inventory control.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Reservation Systems

POS Systems

Computer Software

Job description

Join to apply for the Night Auditor role at Innisfree Hotels.

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Hyatt Place Pensacola Airport

The Night Auditor is responsible for checking Front Office accounting records for accuracy daily, summarizing, and compiling information for the hotel's financial records while tracking room revenue, occupancy percentages, and other Front Office operating statistics. Also, this role is responsible for preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Essential Duties and Responsibilities

• Approach all interactions with guests and employees in a friendly and service-oriented manner, maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving conflicts calmly.
• Provide quality service to guests during check-in, check-out, and throughout their stay.
• Process guest check-ins and check-outs, assign rooms, assist with reservations, and handle payments.
• Transfer charges and deposits to master accounts, verifying all postings and balances.
• Print and file reservations for the next day.
• Track room revenues, occupancy, and other statistics.
• Prepare summaries of cash, check, and credit card activities.
• Verify, post, and document financial information accurately.
• Follow the End of Day/Night Audit Checklist.
• Perform wake-up calls and run end of day processes in PMS.
• Stay current on hotel communications and updates.
• Adhere to credit and inventory control procedures to minimize revenue loss.
• Monitor customer accounts for credit limits and verify registration information.
• Follow hotel policies regarding cash banks and deposit logs.
• Maintain a clean and safe work environment, reporting safety issues immediately.
• Operate and drive shuttle as applicable.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience; hospitality experience preferred.
• Ability to interpret instructions in various formats.
• Effective communication skills in English.
• Knowledge of reservation and POS systems.
• Proficiency with computers and operating software.
• Ability to multi-task and focus on details.
• Team player with the ability to work independently.
• Valid driver’s license and clean driving record (if applicable).

Innisfree Hotels values growth and responsibility. We seek team members who thrive on challenges and value our culture to lead us into the next phase of expansion.