Night Auditor

Commonwealth Hotels; Daphne (AL); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a Part-Time Hotel Night Auditor and Guest Service Agent. This role offers a unique opportunity to engage with diverse travelers while ensuring exceptional service and memorable experiences. Located in a stunning setting on Mobile Bay, you will be part of a team that values excellence and beauty. With comprehensive benefits, professional growth opportunities, and a supportive environment, this position is perfect for those looking to make a meaningful impact in the hospitality sector. Join a company that prioritizes both guest satisfaction and employee development!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Flexible Spending Accounts

Vacation Days

Personal Days

Holiday Pay

Employee Assistance Program

Discounted Hotel Stays

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are necessary.
• Knowledge of upselling techniques is beneficial.

Responsibilities

• Assist guests with check-in and check-out processes efficiently.
• Handle room reservations and respond to guest inquiries.
• Coordinate with hotel departments to address guest needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Upselling Techniques

Education

High School Diploma or Equivalent

Coursework in Hospitality

Tools

Property Management System (PMS)

Reservation Software

Job description

Join Our Team at Hampton Inn Mobile East Bay Daphne!

The Hampton Inn Mobile East Bay Daphne Denver Aurora, Colorado is seeking a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:

Working at the Hampton Inn Mobile East Bay Daphne, Alabama offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hampton Inn Mobile East Bay Daphne is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence so much so that we’ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us.

Why This Role?
Working as a Part-Time, Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:
Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Knowledge of upselling techniques or prior experience in sales is beneficial.
Hospitality or Front Desk Experience (Preferred)
A high school diploma or equivalent is typically required. Some hotels may prefer candidates with coursework or a degree in hospitality or a related field.

Applicants should have flexibility to work weekends & holidays.

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Mobile East Bay Daphne! Apply today!