Night Audit

Spirehotels; Peabody (MA); On-site; USD 20,457 - 29,136; Part time

Job summary

Spirehotels in Peabody, Massachusetts, is seeking a part-time Front Desk Associate for overnight shifts. The role involves providing exceptional service to guests, managing check-ins and check-outs, and addressing guest inquiries. Candidates should have a high school diploma, experience in customer service, and familiarity with MS Suite. The position offers $18.00 per hour with a focus on creating memorable guest experiences.

Qualifications

• One year of experience in a guest-facing role required.
• One year of front desk experience in hotels preferred.
• Full understanding of MS Suite required.

Responsibilities

• Provide exceptional service to guests throughout their stay.
• Streamline the check-in and check-out process.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Multitasking

Communication

MS Suite proficiency

Education

High school diploma or equivalent

Tools

PMS systems

Job description

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Friday & Saturday shifts for Night Audit 11pm-7am (16 hours per week)
• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Rate of Pay: $18.00 per hour
• Part‑time
• Seeking for Friday and Saturday overnight shifts

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

• High school diploma or its equivalent
• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus

Equal Opportunity Employer Statement

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.