Night Auditor

Hyatt Corporation; Ontario, Tucson, Gainesville (CA, AZ, FL); On-site; CAD 29,000 - 30,000; Full time

Job summary

Hyatt Regency Ontario is hiring a Night Auditor as part of its pre-opening team during a major renovation and rebrand. The role focuses on overnight guest services, accurate financial recordkeeping, and smooth morning handovers.

The Night Auditor welcomes late arrivals, reconciles daily postings, and ensures end-of-day reports are precise. Experience with PMS systems, especially Opera Cloud, is preferred, and weekend/holiday shifts may be required.

Qualifications

• Front desk or night audit experience preferred.
• Strong financial reconciliation and recordkeeping skills.
• Experience with Opera Cloud or similar PMS preferred.
• Excellent communication and guest-service mindset.
• Able to work overnights, weekends and holidays as needed.

Responsibilities

• Welcome late-arriving guests, assist with check-ins and overnight requests.
• Complete the nightly audit, balance accounts, and prepare end-of-day reports.
• Reconcile cashier transactions, review discrepancies, and resolve issues.
• Maintain accurate records in the hotel PMS and systems.
• Provide information about hotel services and local attractions.
• Respond calmly to guest concerns and security considerations.
• Prepare handover notes and coordinate with Front Office leadership.

Skills

Front Desk

Night Audit

Financial Reconciliation

Guest Service

Overnight Shifts

Tools

Opera Cloud

Job description

Close Inclusive Collection Job Postings Notification

Own the night. Make every guest feel at home.

Compensation: $21.00 to $22.00 per hour

Summary

The Ontario Airport Hotel & Conference Center is undergoing an exciting full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

Position Summary

Are you someone who thrives when the rest of the world winds down? As our Night Auditor, you will be a trusted overnight host and an essential part of the Front Office team. You will welcome late arrivals, assist guests throughout the night, and ensure the accuracy of daily financial records so each new day begins smoothly. This role is ideal for a detail-oriented hospitality professional who combines warm service with sound judgment and a strong sense of responsibility.

What You’ll Do

• Welcome late-arriving guests and assist with check-ins, check-outs, room assignments, and overnight requests.
• Complete the daily night audit, verify postings and payments, balance guest accounts, and prepare accurate end-of-day reports.
• Reconcile cashier transactions, review discrepancies, and upscale unresolved billing or system issues.
• Monitor arrivals, departures, no-shows, and reservation changes while maintaining accurate records in the hotel property management system.
• Provide helpful information about hotel services, dining, transportation, and local attractions.
• Respond calmly and professionally to guest concerns, emergencies, and unusual situations, following hotel safety and escalation procedures.
• Protect guest privacy, payment information, room keys, and hotel assets while maintaining a secure overnight environment.
• Prepare clear shift handover notes and coordinate with Front Office leadership and other departments to ensure a smooth morning transition.

What You Bring

• Previous hotel Front Desk, Night Audit, or guest service experience preferred.
• Comfort with financial reconciliation, basic accounting, computer systems, and detailed recordkeeping.
• Experience with Opera Cloud or a comparable hotel property management system preferred.
• Professional communication, independent problem-solving, discretion, and a genuine passion for guest service.
• Ability to work overnight shifts, including weekends and holidays, based on business needs.

Join Our Team

Be part of the team welcoming guests to the reimagined Hyatt Regency Ontario in January 2027. We look forward to meeting people who are passionate about hospitality and excited to grow with us.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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