Night Auditor

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center is undergoing a full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

As our Night Auditor, you will be a trusted overnight host, welcome late arrivals, and ensure the accuracy of daily financial records so each new day begins smoothly.

Qualifications

• Previous hotel Front Desk, Night Audit, or guest service experience preferred.
• Comfort with financial reconciliation, basic accounting, computer systems, and detailed recordkeeping.
• Experience with Opera Cloud or a comparable hotel property management system preferred.
• Professional communication, independent problem-solving, discretion, and a genuine passion for guest service.
• Ability to work overnight shifts, including weekends and holidays, based on business needs.

Responsibilities

• Welcome late-arriving guests and assist with check-ins, check-outs, room assignments, and overnight requests.
• Complete the daily night audit, verify postings and payments, balance guest accounts, and prepare accurate end-of-day reports.
• Reconcile cashier transactions, review discrepancies, and escalate unresolved billing or system issues.
• Monitor arrivals, departures, no-shows, and reservation changes while maintaining accurate records in the hotel property management system.
• Provide helpful information about hotel services, dining, transportation, and local attractions.
• Respond calmly and professionally to guest concerns, emergencies, and unusual situations, following hotel safety and escalation procedures.
• Protect guest privacy, payment information, room keys, and hotel assets while maintaining a secure overnight environment.
• Prepare clear shift handover notes and coordinate with Front Office leadership and other departments to ensure a smooth morning transition.

Skills

Night Audit experience

Front Desk experience

Guest service focus

Financial reconciliation

Accounting basics

Opera Cloud experience

Tools

Opera Cloud

Job description

The Ontario Airport Hotel & Conference Center is undergoing an exciting full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

Position Summary

Are you someone who thrives when the rest of the world winds down? As our Night Auditor, you will be a trusted overnight host and an essential part of the Front Office team. You will welcome late arrivals, assist guests throughout the night, and ensure the accuracy of daily financial records so each new day begins smoothly. This role is ideal for a detail‑oriented hospitality professional who combines warm service with sound judgment and a strong sense of responsibility.

What You’ll Do

• Welcome late-arriving guests and assist with check‑ins, check‑outs, room assignments, and overnight requests.
• Complete the daily night audit, verify postings and payments, balance guest accounts, and prepare accurate end‑of‑day reports.
• Reconcile cashier transactions, review discrepancies, and escalates unresolved billing or system issues.
• Monitor arrivals, departures, no‑shows, and reservation changes while maintaining accurate records in the hotel property management system.
• Provide helpful information about hotel services, dining, transportation, and local attractions.
• Respond calmly and professionally to guest concerns, emergencies, and unusual situations, following hotel safety and escalation procedures.
• Protect guest privacy, payment information, room keys, and hotel assets while maintaining a secure overnight environment.
• Prepare clear shift handover notes and coordinate with Front Office leadership and other departments to ensure a smooth morning transition.

What You Bring

• Previous hotel Front Desk, Night Audit, or guest service experience preferred.
• Comfort with financial reconciliation, basic accounting, computer systems, and detailed recordkeeping.
• Experience with Opera Cloud or a comparable hotel property management system preferred.
• Professional communication, independent problem‑solving, discretion, and a genuine passion for guest service.
• Ability to work overnight shifts, including weekends and holidays, based on business needs.

Join Our Team

Be part of the team welcoming guests to the reimagined Hyatt Regency Ontario in January 2027. We look forward to meeting people who are passionate about hospitality and excited to grow with us.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Source: Hospitality Online