Front Desk Agent

Hyatt Corporation; Ontario, Isle of Palms, San Antonio (CA, SC, TX); On-site; CAD 26,000 - 29,000; Full time

Job summary

Manhattan Hospitality Advisors is seeking friendly Front Desk Agents to join our pre-opening team at Hyatt Regency Ontario. You will greet guests, handle check-in/out, confirm reservations, verify IDs, and help guests navigate the new property opening in January 2027.

Candidates should bring hospitality experience, great communication, and the ability to multitask. Opera Cloud or similar PMS experience is preferred; willingness to work varied shifts including evenings and weekends is required.

Qualifications

• Prior front desk or guest service experience is preferred.
• Strong communication, attention to detail, and problem-solving abilities.
• Willingness to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with genuine hospitality and provide efficient check-in/out.
• Confirm reservations, verify IDs and payment authorization, assign rooms, assist with changes.
• Process charges and payments accurately; reconcile cashier activity; protect guest data.

Skills

Front desk experience

Customer service

Multitasking & communication

Tools

Opera Cloud PMS

Job description

Close Inclusive Collection Job Postings Notification

Compensation: $19.00 to $21.00 per hour

Summary

The Ontario Airport Hotel & Conference Center is undergoing an exciting full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

Position Summary

From the first greeting to the final farewell, our Front Desk Agents create the moments guests remember. We are looking for warm, attentive individuals who enjoy meeting people, solving problems, and delivering thoughtful service. As part of our pre-opening team, you will help introduce guests to the new Hyatt Regency Ontario and make every stay feel effortless and personal.

What You’ll Do

• Welcome guests with genuine hospitality and provide efficient, accurate check-in and check-out service.
• Confirm reservations, verify identification and payment authorization, assign rooms, and assist with room changes.
• Process charges and payments accurately, reconcile cashier activity, and protect confidential guest and payment information.
• Recognize eligible loyalty members and communicate applicable benefits and hotel offerings.
• Answer questions about dining, amenities, events, transportation, and the surrounding area.
• Respond to requests and concerns with care, document follow-up, and involve a supervisor when needed.
• Work closely with Housekeeping, Engineering, Reservations, and Bell Services to make each stay seamless.
• Support approved room upgrades, shift handovers, and front office tasks as trained and assigned.

What You Bring

• Previous hotel front desk, concierge, or guest service experience preferred.
• Friendly communication, attention to detail, multitasking, and sound judgment.
• Opera Cloud or another hotel property management system experience preferred.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, based on business needs.

Join Our Team

Be part of the team welcoming guests to the reimagined Hyatt Regency Ontario in January 2027. We look forward to meeting people who are passionate about hospitality and excited to grow with us.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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