Front Desk Supervisor

Hyatt Corporation; Ontario, Isle of Palms (CA, SC); On-site; CAD 45,000 - 49,000; Full time

Job summary

Hyatt Regency Ontario is entering a pre-opening phase and seeks a Front Desk Supervisor to set the tone for exceptional hospitality. You will mentor agents, manage guest arrivals, room assignments, and work closely with the Front Office team to foster a welcoming environment.

The role requires leadership experience, strong guest service skills, and familiarity with Opera Cloud PMS. Flexibility for evenings, weekends, and holidays is essential as we prepare for a successful opening.

Qualifications

• Two years of hotel Front Office experience with lead or supervisory responsibilities.
• Strong communication, coaching and guest service recovery skills.
• Experience with Opera Cloud or similar PMS.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Lead front desk operations during shifts, managing arrivals, departures, room assignments and handovers.
• Coach and support Front Desk Agents in service standards, PMS use and payment procedures.
• Anticipate VIP arrivals, group needs and special requests; coordinate with Housekeeping for room readiness.
• Own guest service recovery with empathy, resolving issues promptly and escalating when needed.
• Oversee cashiering, billing adjustments, credit authorizations, and shift documentation.
• Promote privacy, key control, fraud prevention and clear shift communication.
• Contribute to staffing coverage and maintain a positive, accountable team culture.

Skills

Front Office experience

Leadership

Communication

Guest service recovery

Tools

Opera Cloud PMS

Job description

Close Inclusive Collection Job Postings Notification

Compensation: $23.00 to $25.00 per hour

Summary

The Ontario Airport Hotel & Conference Center is undergoing an exciting full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

Position Summary

As our Front Desk Supervisor, you will set the tone for exceptional hospitality at the heart of our newly transformed hotel. This hands-on leadership role is ideal for someone who enjoys mentoring colleagues, anticipating guest needs, and turning busy shifts into seamless experiences. You will partner with the Front Office leadership team to create a welcoming environment where every guest feels valued and every team member can succeed.

What You'll Do

• Lead front desk operations during assigned shifts, ensuring smooth arrivals, departures, room assignments, and shift handovers.
• Coach and support Front Desk Agents in personalized service, Hyatt standards, property management systems, and payment procedures.
• Anticipate VIP arrivals, group needs, and special requests; partner with Housekeeping and other teams to ensure rooms and services are ready.
• Own guest service recovery with empathy and confidence, resolving concerns promptly and escalating complex situations appropriately.
• Oversee cashier accuracy, billing adjustments, credit authorizations, shift reconciliations, and required documentation.
• Promote a safe, organized workplace through guest privacy, key control, fraud prevention, and clear shift communication.
• Help maintain staffing coverage, share performance feedback, and support a positive, accountable team culture.

What You Bring

• Two years of hotel Front Office experience with lead or supervisory experience preferred.
• Strong communication, coaching, problem-solving, and guest service recovery skills.
• Full-service hotel experience and Opera Cloud or comparable PMS experience preferred.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, based on business needs.

Join Our Team

Be part of the team welcoming guests to the reimagined Hyatt Regency Ontario in January 2027. We look forward to meeting people who are passionate about hospitality and excited to grow with us.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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