Night Auditor - Pre-Opening Hotel Overnight Front Desk

Ontario Airport Hotel & Conference Center; Ontario (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Ontario Airport Hotel & Conference Center is undergoing a full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

As our Night Auditor, you will be a trusted overnight host, welcome late arrivals, and ensure the accuracy of daily financial records so each new day begins smoothly.

Qualifications

• Previous hotel Front Desk, Night Audit, or guest service experience preferred.
• Comfort with financial reconciliation, basic accounting, computer systems, and detailed recordkeeping.
• Experience with Opera Cloud or a comparable hotel property management system preferred.
• Professional communication, independent problem-solving, discretion, and a genuine passion for guest service.
• Ability to work overnight shifts, including weekends and holidays, based on business needs.

Responsibilities

• Welcome late-arriving guests and assist with check-ins, check-outs, room assignments, and overnight requests.
• Complete the daily night audit, verify postings and payments, balance guest accounts, and prepare accurate end-of-day reports.
• Reconcile cashier transactions, review discrepancies, and escalate unresolved billing or system issues.
• Monitor arrivals, departures, no-shows, and reservation changes while maintaining accurate records in the hotel property management system.
• Provide helpful information about hotel services, dining, transportation, and local attractions.
• Respond calmly and professionally to guest concerns, emergencies, and unusual situations, following hotel safety and escalation procedures.
• Protect guest privacy, payment information, room keys, and hotel assets while maintaining a secure overnight environment.
• Prepare clear shift handover notes and coordinate with Front Office leadership and other departments to ensure a smooth morning transition.

Skills

Night Audit experience

Front Desk experience

Guest service focus

Financial reconciliation

Accounting basics

Opera Cloud experience

Tools

Opera Cloud

Job description

The Ontario Airport Hotel & Conference Center is undergoing a full-property renovation and transformation into Hyatt Regency Ontario. Join our pre-opening team and help shape a fresh chapter of hospitality, where genuine connections, thoughtful service, and memorable guest experiences come together.

As our Night Auditor, you will be a trusted overnight host, welcome late arrivals, and ensure the accuracy of daily financial records so each new day begins smoothly.