Night Auditor (Part Time)

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Free room nights

Free parking

Paid Time Off

Headspace access

Retail discounts

Job summary

Hotel Saint Augustine in Houston seeks a part-time Night Auditor to ensure flawless overnight accounting and guest service. You will balance shifts, prepare reports, and assist guests with a calm, professional approach.

The role requires attention to detail, good communication, and knowledge of property policies. Benefits include health coverage, 401K, and travel discounts.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in hospitality or service industry; accounting exposure a plus.
• Ability to read and interpret safety and operating procedures.

Responsibilities

• Complete shift checklist and bucket check before night audit.
• Generate flawless accounting reports in Property Management Software.
• Open, secure and balance shift banks; verify cash, card and room charges.
• Maintain accuracy in accounting and billing procedures.
• Greet and assist guests; respond to comments and concerns promptly.
• Disseminate nightly audit packs to recipients; ensure accuracy.

Skills

Communication skills

Conflict resolution

Detail oriented

Policy knowledge

Education

High school diploma or GED

College degree preferred

Tools

Excel

Word

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Hotel Saint Augustine seeks an enthusiastic part-time Night Auditor to join our team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

We’re Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Free parking

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Role:

A Night Auditor will deliver the same guest experience during overnight hours as the Front Desk agents deliver during daytime hours. This individual is a key contact person on the overnight shift and a resource for guests. In addition, the Night Auditor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports within Property Management Software and complete a night audit in compliance with property standards.

The person having this position must have good communication skills, the ability to resolve conflict, be detail oriented, and a thorough understanding of property policies, procedures and expectations. Night Auditors must develop and maintain the company’s culture, values and reputation in the public eye, and with all team members, guests, vendors and partners.

Key Responsibilities:

Complete all shift checklist and complete bucket check prior to performing the night audit

Generate flawless accounting reports within Property Management Software

Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts

Maintain accuracy with all accounting and billing procedures

Ensure each guest is promptly recognized, greeted and assisted, during their stay

Review, correct, print and disseminate the nightly audit packs to identified recipients

Check in and out all hotel guests in a confident, professional and friendly manner

Following brand standards, make hotel reservations accurately and efficiently

Ensure all calls are answered in a courteous, professional and efficient manner

Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessary

Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed

Handle guest’s luggage and tag for storage, if necessary

Maintain a positive relationship with employees and guests

Promote and encourage guest name recognition at all times

Maintain knowledge of all guest services and amenities

Ensure all calls are answered in a courteous, professional and friendly manner

Adhere to all standards of operations, policies and procedures, manuals, memos and oral instruction

Maintain a high level of cleanliness and safety in the work area

Maintain an increased awareness of safety issues throughout the property

Share accurate information about resort amenities, services, and local attractions

Maintain a clean, organized, and inviting front desk area

Be familiar with all safety and emergency procedures

Attend all relevant meetings

Overnight scheduling, including weekends and holidays

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

High School diploma or general education degree (GED). College degree preferred

Six (6) months related experience in the hospitality or service industry with accounting experience

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals

Ability to speak effectively before groups of employees or guests

Ability to create documents in Excel and Word

Ability to understand other computer programs (i.e. Property Management System)

Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals

We welcome you:

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

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