Night Auditor

KMG Hotels; Olathe (KS); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure a seamless and memorable guest experience during the overnight shift. In this role, you will be the first point of contact for guests, managing transactions, providing local insights, and creating a welcoming atmosphere. Your responsibilities will include registering guests, handling cash, coordinating with housekeeping, and maintaining the front desk area. If you have a passion for hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you to make a lasting impact on guests' stays.

Qualifications

• Previous hotel-related experience desired.
• High school diploma or equivalent required.

Responsibilities

• Register guests and assign rooms while accommodating special requests.
• Process guest check-outs and maintain front desk cleanliness.

Skills

Customer Service

Sales Techniques

Cash Handling

Communication Skills

Education

High School Graduate

Tools

Front Office Equipment

Job description

KMG Hotels is looking to hire a Night Auditor for the overnight shift (11pm-7am).

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Night Auditor at Candlewood Suites in Olathe, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

DUTIES AND RESPONSIBILITIES:

1. Register guests and assign rooms. Accommodate special requests whenever possible.
2. Assist in preregistration and blocking of rooms for reservations.
3. Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
4. Understand room status and room status tracking.
5. Know room locations, types of rooms available, and room rates.
6. Be sales-minded. Present options and alternatives to guests and offer assistance in making choices.
7. Use suggestive selling techniques to sell rooms and promote other services of the hotel.
8. Know the location and types of available rooms as well as the activities and services of the property.
9. Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day use rooms.
10. Possess a working knowledge of the reservations department. Take same-day and future reservations when necessary. Know cancellation procedures.
11. Know how to use front office equipment.
12. Process guest check-outs.
13. Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
14. Use proper telephone etiquette.
15. Use proper mail, package, and message handling procedures.
16. Attend department meetings.
17. Report any unusual occurrences or requests to the manager or assistant manager.
18. Know all safety and emergency procedures and be aware of accident prevention policies.
19. Maintain the cleanliness and neatness of the front desk area.
20. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

PREREQUISITES:

1. Education: High school graduate or equivalent.
2. Experience: Previous hotel-related experience desired.
3. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.