Hotel Night Auditor

Holiday Inn Express Kansas City Downtown; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel in Kansas City is seeking a dedicated Night Auditor who is passionate about customer service and has bookkeeping experience. This role involves managing front office duties, reconciling financial records, and providing exceptional service to guests. Ideal candidates will have strong communication skills and a commitment to hospitality.

Qualifications

• Flexible overnight hours required.
• Previous hotel front desk experience preferred.

Responsibilities

• Respond to inquiries, process reservations, and check-ins.
• Reconcile all credit card transactions and financial records.
• Produce daily, weekly, and monthly reports.

Skills

Communication

Customer Service

Education

High School Diploma

Some College

Tools

Reservation Software

Accounting Software

Job description

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience. We provide the tools and training to support your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Responsibilities:

1. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and perform other front office duties as required.
2. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
3. Provide exceptional service to all hotel guests during their stay.
4. Process additional administrative, bookkeeping, and accounting procedures as required.
5. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and the general manager.

Qualifications:

1. High school diploma or equivalent; some college preferred.
2. Flexible overnight hours are required.
3. Previous hotel front desk, hospitality, guest services, or night audit experience is preferred but not required.
4. Proficiency with computers is required; experience with reservation and accounting software is a plus.
5. Outstanding communication and customer service skills are essential.

Compensation:

$15 - $18 hourly