Night Auditor

Wilderness Resort; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee benefits

Amenity access

Job summary

Wilderness Resort in Wisconsin Dells, Wisconsin is seeking a diligent Night Auditor for 3rd shift duties in a fast-paced resort environment. This part- or full-time role includes night and weekend availability and opportunities to grow within a family-friendly, equal-opportunity workplace.

The Night Auditor will greet and check in guests, verify payments and IDs, balance tills, post charges, and coordinate with departments to ensure smooth hotel operations overnight.

Qualifications

• Night audit experience or strong cash handling skills
• Excellent guest service and communication skills
• Ability to balance cash tills and post charges accurately

Responsibilities

• Follow and complete all Night Audit procedures
• Provide superior guest services during the night shift
• Greet, register, and assign rooms to guests
• Verify guest payment methods and IDs, handle deposits
• Maintain records of room availability and guest accounts
• Balance cash, post charges, and issue room keys
• Communicate with guests and hotel departments as needed
• Monitor alarm panel and coordinate with security/management
• Perform other duties as assigned by management

Skills

Guest services

Cash handling

Balancing cash

Computer skills

Education

High school diploma

Tools

POS systems

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Night Auditor position is responsible for 3rd shift guest services duties.

This is a part or full-time position with night and weekend availability.

Essential duties and tasks of the position include but are not limited to:

• Follows and completes all Night Audit procedures as described in the procedure manual.
• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D.
• Keep records of room availability and guests' accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their rooms.
• Review accounts and chargers with guests during the check-out process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriatedepartments when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary.
• All other duties as assigned by management.

Wilderness Resort is an Equal Opportunity Employer