Night Auditor

24-7 Hotel Management; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic hospitality company dedicated to providing exceptional service and maximizing guest satisfaction. As a Night Auditor, you will play a crucial role in ensuring accurate financial reporting and delivering outstanding customer service. This position offers a unique opportunity to engage with guests while managing financial operations during the evening shift. With a focus on innovation and continuous improvement, you will be part of a supportive team that values excellence and teamwork. Embrace the chance to grow in a rewarding environment while contributing to a culture of high performance and loyalty.

Benefits

Employee Discounts

Free Food & Snacks

Paid Time Off

Training & Development

Wellness Resources

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Discounted Hotel Stays

Qualifications

• Ability to manage hotel financials and communicate them clearly.
• Effective verbal and written communication skills are essential.

Responsibilities

• Provide excellent customer service and promote brand standards.
• Ensure guest-related financials are accurately entered and reported.
• Act as Guest Service representative during evening hours.

Skills

Verbal Communication

Written Communication

Mathematical Skills

Customer Service

Adaptability

Education

High School Diploma

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Job Description:

The Night Auditor is expected to provide excellent customer service to all guests they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for ensuring all guest-related financials are accurately entered and reported, making corrections as necessary.

Job Requirements:

• Complete all brand required training
• Complete all required Safety & Health training
• Perform all audit procedures as set forth by the hotel and company daily
• Verify wake-up call requests and handle them properly
• Balance all cash receipts and work performed during the shift
• Make deposits of cash
• Prepare the front office for the 'A' shift and reset the day's business
• Act as a Guest Service representative and manager on duty during evening hours
• Act as PBX operator during the audit shift
• Attend and participate in all front office meetings
• Participate in all training and cross-training programs
• Greet guests in a friendly and warm manner
• Perform any other duties as requested by the supervisor

Necessary Skills:

• Ability to understand and use math concepts to manage hotel financials and communicate them clearly
• Effective verbal and written communication skills
• Ability to follow instructions precisely
• Willingness to adapt to meet business demands
• Focus on guest satisfaction and positive interactions
• Mastery of basic math including addition, subtraction, multiplication, division, ratios, percentages, and graph interpretation

Physical Requirements:

• Stand for extended periods
• Climb stairs
• Work in a fast-paced environment
• Use a ladder and step stool
• Lift up to 10 pounds frequently and 25 pounds periodically
• Pull up to 25 pounds occasionally
• Visual acuity to distinguish objects near and far

Our company encourages excellence through high performance and loyalty. We promote innovation, initiative, and continuous improvement.

24-7 Hotel Management is an equal opportunity employer, prohibiting discrimination and harassment in all employment practices.

Our Culture:

We are a local hospitality company focused on maximizing profit through training, support, and creating a dynamic culture. We empower our team members to prioritize guest satisfaction, attention to detail, and teamwork. We challenge every associate to strive for excellence and promote a culture of innovation and continual improvement.

Additional Benefits:

We offer a safe work environment, paid vacation, training, health, vision, dental, and life insurance, and discounted hotel stays for employees traveling within our hotel family.