Night Auditor

Commonwealth Hotels; Canton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel team as a Full-Time Hotel Night Auditor in Canton, Ohio. This role offers a chance to deliver exceptional guest service while managing check-ins, reservations, and guest inquiries. Enjoy comprehensive benefits, professional growth opportunities, and a supportive work environment in a top-rated hotel. If you have a passion for hospitality and strong communication skills, this position is for you!

Benefits

Medical, Dental and Vision

401(k) with company match

SAME DAY PAY

Vacation, Personal Days, and Holiday pay

Hotel, food, and beverage savings

Online training courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles required.
• Strong verbal and written communication skills necessary.
• Hospitality or Front Desk Experience preferred.

Responsibilities

• Assisting guests with the check-in and check-out process.
• Handling room reservations, cancellations, and modifications.
• Responding promptly to guest inquiries and complaints.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma

Tools

Property Management Systems

Job description

Join Team at the Fairfield Inn and Suites by Marriott Canton South! The Fairfield Inn and Suites by Marriott Canton South, Ohio is seeking a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:
Working at the Fairfield Inn and Suites by Marriott Canton South offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Voted the #1 Hotel on TripAdvisor and a 2023 Marriott Gold Circle Award Winner, Fairfield Inn & Suites Canton offers a quieter work environment just outside the city limits, directly off I-77. We provide exceptional guest service in a friendly atmosphere. Located a short distance from Downtown Canton and seven miles from North Canton, our hotel is close to attractions like the Pro Football Hall of Fame, National First Ladies Library, and Amish country, as well as major employers like Timken, Marathon, and Freshmark. If you are passionate about hospitality and want to be part of a top-rated team, we would love to hear from you


Why This Role?
Working as a Fairfield Inn and Suites by Marriott Canton South, Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/cakfc-fairfield-inn-and-suites-canton-south/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Canton, Ohio! Apply today!