Night Auditor

24-7 Hotel Management; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hospitality company in Nashville is seeking a Night Auditor who excels in customer service and financial management. The ideal candidate will ensure guest satisfaction while managing financial transactions and performing audit procedures. This role requires effective communication and a strong focus on detail. Join a dynamic team that values excellence and teamwork.

Benefits

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Health, vision, dental, and life insurance

Discounted room nights for travel

Qualifications

• Ability to understand and use math concepts for hotel financials.
• Effective verbal and written communication skills.
• Focus on guest satisfaction and positive interactions.

Responsibilities

• Provide excellent customer service and promote brand standards.
• Ensure guest-related financials are accurately entered.
• Act as Guest Service representative during evening hours.

Skills

Communication

Mathematics

Customer Service

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Job Description: The Night Auditor is expected to provide excellent customer service to all guests they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for ensuring all guest-related financials are accurately entered and accounted for, reporting this information up the chain, and making corrections as necessary.

Job Requirements:

• Complete all brand required training
• Complete all required Safety & Health training
• Perform all audit procedures as set forth by the Hotel and company
• Verify wake-up call requests and ensure proper handling
• Balance all cash receipts and work performed during the audit shift
• Make deposits of cash
• Prepare the front office for the 'A' shift and reset the day's business
• Act as a Guest Service representative and manager on duty during evening hours
• Act as PBX operator during the audit shift
• Attend and participate in all front office meetings
• Participate in all training and cross-training programs
• Greet guests in a friendly and warm manner
• Perform any job-related duties as requested by supervisor

Necessary Skills:

• Ability to understand and use math concepts to manage hotel financials and communicate financial information
• Effective verbal and written communication skills
• Ability to follow instructions precisely
• Willingness to adapt to meet business demands
• Focus on guest satisfaction and positive interactions
• Mastery of basic math including addition, subtraction, multiplication, division, ratios, percentages, and graph interpretation

Physical Requirements:

• Stand for extended periods
• Climb stairs
• Work in a fast-paced environment
• Use ladder and step stool
• Lift up to 10 pounds frequently and 25 pounds periodically
• Pull up to 25 pounds occasionally
• Visual acuity to distinguish objects near and far

Our company encourages excellence through high performance and loyalty. 24-7 Hotel Management promotes innovation, initiative, creativity, and continuous self-improvement.

We provide equal employment opportunities and prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic.

Our Culture:

24-7 Hotel Management is a local hospitality company focused on maximizing profit through training, support, and creating a dynamic culture. We empower our team members to ensure our Guests Come First, strive for excellence, attention to detail, and adding the “WOW” factor in every contact. We promote teamwork and continuous improvement.

Additional Benefits:

We offer a safe and stable work environment, paid vacation, paid training, health, vision, dental, and life insurance, and discounted room nights for travel within our hotel family.