Night Auditor

Crestline Hotels & Resorts; Marlborough (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Night Auditor for the Residence Inn Boston Marlborough. This pivotal role requires exceptional guest service, numerical accuracy, and the ability to manage financial operations overnight.

The Night Auditor will handle check-ins/outs, monitor financial records, and ensure guest satisfaction while working from 11 p.m. to 7 a.m. Experience in hospitality or a similar role is preferred.

Qualifications

• Previous experience in a similar position in a hotel.
• Ability to work the overnight shift from 11 p.m. to 7 a.m.
• Basic computer skills required.

Responsibilities

• Ensure guest satisfaction by resolving complaints.
• Handle check-ins and check-outs efficiently.
• Maintain financial records and balance accounts.

Skills

Guest service

Numerical accuracy

Basic computer skills

Education

High School Graduate or GED

Job description

Join Our Team at the Residence Inn Boston Marlborough as a Night Auditor – Where Precision Meets Hospitality Under the Stars!

Are you a night individual with a knack for numbers and a passion for guest service? Step into a key role that keeps our hotel running smoothly while the world sleeps.

As our Night Auditor, you'll be the calm, capable presence that ensures every guest ends their day—and starts the next—with excellence.

Overview

The Front Desk Night Clerk serves as ambassador to the hotel, handling all check‑ins and check‑outs, answering incoming calls while upholding Guest Service Standards. Functions also include nightly accounting and acting as a “Runner” for housekeeping needs during the midnight shift. The Clerk computes, classifies, and records numerical data to maintain complete financial records. Duties also involve reviewing the accuracy of figures, calculations, and postings from other workers.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of hotel features, services, hours of operation, room types, layout, decor, appointments, room rates, special packages, promotions, daily house count, expected arrivals/departures, room availability status, and scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Pick up, count, and maintain bank; secure bank at all times.
• Read the log book daily, and record all pertinent information.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid‑outs, and credits as required.
• Operate the Property Management System (P.M.S.) and maintain system security.
• Verify and correct the Room Rate Report.
• Post and audit banquet charges.
• Adjust outside vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verify that all checks are closed and close and log any open check in the Point‑of‑Sale (P.O.S.) system.
• Print Food & Beverage end‑of‑day reports.
• Audit Food & Beverage cashier work and correct discrepancies.
• Audit Rooms cashier work and correct discrepancies.
• Audit all miscellaneous charges (banquets, bars, etc.).
• Verify package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts.
• Run Room & Tax reports verifying that all room rates are posted.
• Verify cashier report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end‑of‑day program and close the day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check‑out folios and distribute.
• Sign out and brief relief.
• Review night audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow‑up action with incoming supervisor.
• Document maintenance needs on work orders and submit to manager/supervisor.
• Attend monthly department meetings and training sessions as necessary.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11 p.m. – 7 a.m.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.