Night Auditor - Residence Inn Boston Downtown/South End

Colwen Management Inc; Massachusetts; On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical Insurance with Company-Funded HRA

Vision Insurance

401K Plan – Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Job summary

Colwen Management Inc. is hiring a Night Auditor for the Residence Inn Boston Downtown/South End. This full-time position involves operating the front desk during overnight shifts, optimizing guest service, and managing daily activities.

Ideal candidates should possess excellent communication skills and have at least one year of experience, preferably in a hotel environment. Benefits include medical insurance, 401K plans, and hotel discounts.

Qualifications

• One year of related experience, preferably in a hotel.
• Strong organizational skills and attention to detail.
• Ability to deal with difficult guests.

Responsibilities

• Operate the front desk and assist guests with inquiries.
• Complete end of day activities including balancing ledgers.
• Provide exceptional guest service and manage front desk operations.

Skills

Verbal and written communication skills

Organizational skills

Customer service skills

Proficiency with Microsoft Office Suite

Job description

Night Auditor - Residence Inn Boston Downtown/South End

Job Category: Rooms Front Office

Requisition Number: NIGHT005321

• Full-Time
• On-site

Location

Residence Inn Boston Downtown/South End
2001 Washington Street
Roxbury, MA 02119, USA

Description

Residence Inn Boston Downtown/South End, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This position will cover overnight shifts which includes weekends and holiday.

General Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
• Provide exceptional guest service
• Efficiently manage the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in: confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area, and hotel offerings
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payment types e.g. charges, cash, checks, debit or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Complete end of day balancing, run night audit
• Ensure lobby and shared areas are neat and orderly
• Adhere to all Colwen and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

Requirements

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service skills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Range: $22.00 to $23.00

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V