Night Auditor

crestline-external; Suffolk (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts in Suffolk, Virginia is seeking a Night Auditor. The role involves handling check-ins and check-outs during the night, maintaining financial records, and resolving guest complaints to ensure satisfaction.

The Night Auditor should have a high school diploma, one year of hotel experience, and basic computer skills. Must be able to work the overnight shift from 11 PM to 7 AM. Join a company that values diversity and is an equal opportunity employer.

Qualifications

• Must be able to work overnight shift 11pm - 7am.
• Experience in a similar position for at least one year.
• Basic computer skills required.

Responsibilities

• Serve as ambassador to the hotel handling all check-ins and check-outs.
• Perform nightly accounting to maintain financial records.
• Resolve guest complaints ensuring guest satisfaction.

Skills

Guest satisfaction

Numerical data handling

Basic computer skills

Education

High School Graduate or GED

1 year experience in hotel

Tools

Property Management System

Point of Sale System

Job description

Night Auditor

Are you a night individual with a knack for numbers and a passion for guest service? Step into a key role that keeps our hotel running smoothly while the world sleeps. As our Night Auditor at Courtyard/TownePlace Suffolk Chesapeake, you'll be the calm, capable presence that ensures every guest ends their day—and starts the next—with excellence.

Overview

The Front Desk Night Clerk will serve as ambassador to the hotel handling all check‑in and check‑outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on‑coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.

Education and Experience

• High School Graduate or General Education Degree (GED)
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.