Night Auditor

ADP, Inc.; Loma Linda (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Candlewood Suites Loma Linda is seeking a Night Auditor to be the first guest contact during overnight hours and support smooth hotel operations. You will handle guest accounts, nightly audits, and balance revenues while upholding brand standards.

Responsibilities include greeting guests, assisting with late check-ins/outs, and coordinating with Front Desk and Management. Familiarity with PMS systems and strong communication skills are essential.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• Minimum 1 year of front desk or night audit experience strongly preferred.
• Proficiency with PMS systems noted (Hilton OnQ/PEP, Marriott FOSSE, Choice Advantage, IHG Opera Cloud).
• Excellent verbal and written communication; strong organization and attention to detail.

Responsibilities

• Greet guests, perform late night check-ins/outs, and ensure smooth overnight operation.
• Manage guest accounts, balance daily revenue, and complete nightly audit tasks.
• Document key interactions and coordinate with departments for a seamless stay.
• Adhere to brand standards, policies, and confidentiality requirements.

Skills

Front desk experience

Night audit

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Hospitality coursework preferred

Tools

Hilton OnQ/PEP

Marriott FOSSE

ChoiceAdvantage

IHG Opera Cloud

Job description

At Candlewood Suites Loma Linda, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you are the guest's first impression and will provide the key to a smooth overnight operation - the Ground Control of our hospitality experience - ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.

Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels' commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

Key Responsibilities Include:

Guest Experience

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and the Hotel's standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

Reservations & Financial Transactions

• Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).
• Assist with same-day reservations, group check-ins, and modifications as needed.
• Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions.
• Balance daily revenue reports, including cash, credit, and other payment methods.
• Prepare and distribute detailed reports for management review.
• Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours

Communication & Coordination

• Maintain clear communication with hotel departments via hotel channels.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP.
• Respond promptly to calls, emails, and internal messages using approved communication systems.

Compliance & Brand Standards

• Adhere to all Hotels policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace at all times.
• Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.
• This position requires flexible availability, including weekends and holidays.
• This position works as one part of the Hotel team and shares in our culture.
• Uniform and appearance standards must be maintained at all times per the Hotels policy.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.