Night Auditor

Tourists; North Adams (MA); On-site; USD 42,000 - 45,000; Full time

Job summary

Tourists is seeking a dedicated Night Auditor to join our Front Desk team in North Adams, MA. The role covers late-night check-ins/check-outs, guest inquiries, and maintaining accurate shift reports, with a strong emphasis on security and customer service.

Shifts run from 11pm to 7am. The ideal candidate has hospitality experience, can work independently, and communicates clearly across departments to ensure guest satisfaction and hotel operations run smoothly.

Qualifications

• Two years related experience in hospitality or service industry.
• One year night audit experience preferred.
• High School diploma or GED.
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility.
• Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Proficiency in Google Suite.
• Ability to understand other computer programs (i.e. PMS and POS).

Responsibilities

• Comply to shift checklists and SOPs related to Front Desk Operations.
• Maintain a confident and professional manner whilst checking guests in/out, answering calls, texts, and emails.
• Make reservations and answer questions regarding rooms, property, and local attractions.
• Open, secure, and balance shift banks and verify cash deposits and transactions.
• Create detailed shift reports for briefing incoming staff.
• Assist closing teams with guest services including bar service, trash disposal, room deliveries, and housekeeping requests.
• Walk the property nightly and log discrepancies.
• Maintain awareness of safety issues throughout the property.
• Maintain cleanliness and safety in the work area.

Skills

Night shift experience

Attention to detail

Reports writing

Education

High School diploma or GED

Tools

Google Suite

PMS and POS

Job description

About the role

• TOURISTS' goal in all positions is to exceed expectations of our guests. Members of the Front Desk Team are in a highly visible and hands-on position. The Night Auditor anticipates guest needs by providing front desk services past late night into the early morning. This includes checking guests in and out, answering calls, performing late night guest requests, and general upkeep of the common areas. It may be necessary to perform a multitude of different functions not specifically related to this position.
• Looking for someone self-motivated, proactive, and resourceful to join the team Full Time. Shifts are 11pm-7am.

What you'll do

• Comply to shift checklists and Standard Operating Procedures (SOPs) that relate to Front Desk Operations
• Maintain a confident and professional manner whilst checking guests in and out, answering phone calls, guest text messages, and emails.
• Make reservations and confidently answer questions regarding rooms, property, and local attractions
• Open, secure, and balance out shift banks to include the verification of all cash deposits, credit card and room charge transactions during all shifts
• Create detailed shift reports that will be used for briefing incoming staff of the previous shifts’ updates, issues, and relevant information
• Assist closing teams with guest services which may include bar service, trash disposal, room deliveries, housekeeping requests.
• Walk the property on nightly basis and log property discrepancies
• Maintain an increased awareness of safety issues throughout the property
• Maintain a high level of cleanliness and safety in the work area
• The person in this position may have to lift up to 50 pounds on a daily basis. Any lift over 50lbs is deemed a two-person lift
• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• The position does require movement between locations on property exposing individuals to variable climate conditions
• Always ensure open lines of communication with all departments and upper management via radio, text, email, log books, meetings, etc., to ensure all needs of the hotel are met
• Attend all relevant meetings
• Comply with all Company policies and procedures
• Create a respectful and safe work environment
• Maintain on-going professional development

Qualifications

• Two (2) years related experience in hospitality or service industry
• One (1) year night audit experience preferred
• High School diploma or general education degree (GED)
• Certificates, licenses, and/or identification cards as required by the U.S. Department of Justice to verify employment eligibility
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Proficiency in Google Suite
• Ability to understand other computer programs (i.e. PMS and POS)