NIGHT AUDITOR

Holiday Inn Express and Suites; Omaha (NE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and)

Opportunities for advancement within 亰

Professional development opportunities

Positive and supportive work environm

Job summary

Holiday Inn Express and Suites in Omaha, NE is seeking a reliable Night Auditor to manage the front desk overnight, check-in/out guests, and ensure smooth operations.

The role requires strong customer service, attention to detail, and the ability to complete daily financial tasks, reconciliations, and reports while maintaining a positive guest experience.

Qualifications

• Previous experience in hotel front desk or night audit preferred.
• Strong written and verbal communication.
• Ability to multitask in a fast-paced environment.
• Basic accounting or cash handling experience.

Responsibilities

• Manage the front desk during the overnight shift, including guest check-ins and check-outs
• Answer phone calls and respond to online inquiries promptly
• Handle guest requests and assist with payments and key issuance
• Complete daily financial and operational tasks, including reconciliation and shift reports
• Monitor inventory of supplies and perform light cleaning tasks
• Other duties as assigned

Skills

Customer service

Communication

Multitasking

Computer literacy

Tools

Microsoft Office

Hotel KEY

Reservation systems

Job description

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems (HOTEL KEY)
• Excellent attention to detail and problem-solving skills
• MUST work overnight shifts, including weekends and holidays

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment