Night Auditor

Peachtree Group; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee assistance program

Job summary

Peachtree Group in Lansing, MI seeks a Night Auditor to complete nightly audit functions while delivering exceptional front desk service. You will assist guests with check-ins/check-outs, process reservations, and respond to inquiries during the overnight shift.

Responsibilities include counting cash, maintaining cash drawer accuracy, reviewing the front desk log, greeting and registering guests, preparing express checkouts, and coordinating with Front Office managers to ensure smooth

Qualifications

• Experience in hotel front desk operations.
• Strong numerical accuracy and cash handling skills.
• Excellent communication and guest service orientation.

Responsibilities

• Complete nightly audit functions and ensure accuracy of daily cash handling.
• Assist guests with check-ins and check-outs, process reservations, and respond to inquiries during overnight shift.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information to Front Office Manager and desk staff for a smooth transition.
• Maintain lobby and lobby-area cleanliness as needed and support safety procedures.

Skills

Guest service

Cash handling

Front desk operations

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.