Night Auditor

Peachtree Group; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Night Auditor in Orlando, FL to perform nightly audit tasks while delivering exceptional guest service at the hotel front desk. The role involves assisting guests with check-ins/outs, processing reservations, and answering inquiries overnight.

Responsibilities include maintaining cash drawer accuracy, preparing express checkouts, and communicating shift information to the Front Office Manager and desk team, all while ensuring a safe, clean lobby environment.

Qualifications

• Experience in hotel front desk operations.
• Strong customer service and communication skills.

Responsibilities

• Complete nightly audit functions and prepare reports.
• Greet, register, and assign rooms to guests; process check-ins and check-outs.
• Maintain cash drawer accuracy at shift start and end.
• Communicate shift information to Front Office Manager and desk staff.
• Keep lobby and front desk areas clean and organized.

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.