Night Auditor

Hilton Garden Inn Lansing; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid time off

Employee assistance program

Job summary

Hilton Garden Inn Lansing is seeking a Night Auditor to run nightly audit functions while delivering exceptional guest service at the front desk. You will assist guests with check-ins and check-outs, process reservations, and respond to inquiries, ensuring a smooth overnight operation and high guest satisfaction.

The role requires attention to detail, reliability, and the ability to work overnight hours. We offer a comprehensive benefits package and opportunities for growth within a busy hotel

Responsibilities

• Audit nightly functions and maintain cash drawer accuracy.
• Greet, register, and assign rooms to overnight guests.
• Process guest registrations and collect payments.
• Prepare express checkouts and night audit reports.
• Communicate shift information to management and desk staff.
• Maintain lobby and assist guests with services.

Job description

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.