Night Auditor

Hilton Garden Inn Hotel; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Hilton Garden Inn Duluth is seeking a Night Auditor to perform nightly audit tasks while delivering exceptional guest service at the front desk during the overnight shift. You will assist guests with check-ins/check-outs, process reservations, and respond to inquiries, maintaining a high level of service.

Responsibilities include cash handling, room assignments, express checkout folios, log checks, and coordinating with management and other staff to ensure smooth operations and guest

Qualifications

• Proactive guest-service mindset with security awareness.
• Cash handling and drawer accuracy.
• Front desk log monitoring and issue resolution.
• Guest greeting, registration, and room assignment.
• Process guest registrations and payments.
• Express checkout folios preparation.
• Maintain room status inventory.
• Clear shift communication to next shift and management.
• Maintain lobby and bathrooms; keep a clean environment.
• Ensure smooth shift handoffs with other staff.
• Collaborate with all hotel departments for high service quality.
• Answer guest inquiries about services and directions; explain features.
• Complete required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Responsibilities

• The Night Auditor completes nightly audit functions while delivering guest service at the front desk.
• Handles check-ins and check-outs, processes reservations, and responds to guest inquiries during overnight shifts.

Job description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.