Night Auditor

Hotel Leveque; Mettawa (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Night Auditor to enhance guest experiences through exceptional service and problem-solving. In this pivotal role, you will be responsible for welcoming guests, managing check-in processes, and ensuring accurate billing. Your ability to communicate effectively and maintain professionalism will be key to exceeding guest expectations. With opportunities for professional development and a commitment to creating a diverse and inclusive work environment, this position offers a unique chance to grow within a dynamic hospitality setting. Join a forward-thinking company that values innovation and excellence in service!

Benefits

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development opportunities

Qualifications

• 2+ years of customer service experience, preferably in Hospitality.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome guests and complete check-in experience accurately.
• Engage with guests to ensure satisfaction and resolve issues.
• Maintain accuracy and confidentiality of guest records.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Night Auditor Position: Immediate Benefits, Growth Opportunities, and Worldwide Hotel Discounts!

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items. Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Engage effectively with guests through phone or electronic communication to ensure guest satisfaction, adhering to hotel brand standards.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other sensitive information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Communicate effectively with hotel departments verbally or through hotel communication logs to ensure timely and accurate delivery of guest expectations and resolution of challenges.
• Listen to guests and empathize with their challenges; solicit feedback and act on guest concerns when necessary.
• Maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of the house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or a related industry.
• High School diploma or equivalent required.

Communication:

• Excellent verbal and written communication skills.
• Ability to speak, read, and write in the primary language used in the workplace.

Physical:

• Ability to stand and walk frequently throughout the workday for 8+ hours.
• Lift, lower, and maneuver up to 30 pounds occasionally.
• Ability to work independently during overnight hours.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Its strategic vision is to create value through excellence and innovation.

First Hospitality values diversity and fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. We are an Equal Opportunity Employer.

Our hotel features 90 rooms in downtown Indianapolis, including the newest rooftop bar, upscale amenities, and locally-sourced cuisine and beverages. Guests can enjoy a bold design aesthetic, art installations, and an extraordinary hospitality experience in the heart of Indianapolis.