Night Auditor

TPG Hotels and Resorts; Chatham (MA); On-site; USD 35,000 - 45,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan with Company Match

Paid Time Off, Vacation and Holidays

Hotel discounts to any property in the TPG portfolio

Job summary

TPG Hotels and Resorts in Chatham, MA is looking for a Night Auditor to oversee financial and administrative activities during the night shift. This position requires strong attention to detail and exceptional organizational skills.

The ideal candidate will assist guests with check-ins and check-outs, manage reservations, compile financial reports, and monitor hotel security. Prior experience in hotel operations and excellent communication skills are essential. Benefits include health insurance, a 401(k) plan, and hotel discounts.

Qualifications

• Proven experience in hotel front office operations or guest services.
• Ability to perform physical tasks such as lifting up to 50 lbs.
• Comfortable working in a hotel environment during night hours.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Maintain records of financial transactions and guest interactions.
• Compile daily reports and verify guest accounts.

Skills

Excellent communication

Problem-solving abilities

Proficiency in hotel management software

Experience with Microsoft Office applications

Education

High School Education or equivalent

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

• Guest Services
  • Assist guests with late check‑ins and early check‑outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations
  • Process check‑ins and check‑outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day’s operations.
• Nightly Reports and Reconciliation
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping
  • Post charges, payments, and adjustments to guest accounts accurately.
  • Perform end‑of‑day reconciliation and close the day's financial transactions in the hotel's property management system.
• Security and Safety
  • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
  • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills and Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem‑solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• Hotel discounts to any property in the TPG portfolio

*Benefits vary by location*

Part‑Time Benefits Also Available!

EEO/VET/DISABLED