Night Auditor

Excel Hotel Group; Huntington Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group is seeking a front desk agent to check guests in and out quickly and courteously, using the hotel management system. You will handle payments according to policy, provide information to guests, and run end-of-day reports.

The role includes welcoming guests, responding to needs, and assisting with room location and service inquiries, while upselling rooms to maximize revenue. A friendly, professional demeanor is essential.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheets, and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services, and answers phones promptly and courteously.
• Upsells rooms whenever possible to maximize hotel revenue.
• Processes all cash and credit card transactions accurately per procedures, including posting charges, cashier reports, deposits, and securing bank.
• Issues, controls, and releases guest safe-deposit boxes.
• Communicates outstanding guest requests or issues to management for follow-up.
• Responds to guest complaints with appropriate service recovery gestures to ensure total satisfaction.

Skills

Customer service

Cash handling

Basic computer skills

Tools

Hotel management system

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Benefits

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.