Night Auditor

Springhill Suites Escondido; Escondido (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401k with company match

Travel discount program

Opportunity for advancement

Job summary

A leading hospitality company in California seeks a Front Desk Agent to assist with guest check-ins and provide excellent customer service. The ideal candidate should have 1-2 years of customer service experience, be able to stand for long periods, and possess basic computer skills. Responsibilities include welcoming guests, processing transactions accurately, and addressing guest complaints to ensure satisfaction. Join a company that values its family-driven culture and offers opportunities for growth and competitive benefits.

Qualifications

• 1-2 years of customer service experience required.
• Ability to stand for 8 hours.
• Basic knowledge of computers and hotel management systems.

Responsibilities

• Welcomes guests in a professional manner.
• Registers guests and provides information on services.
• Processes all cash and credit card transactions accurately.
• Issues and controls guest safe-deposit boxes.
• Responds to guest complaints to ensure satisfaction.

Skills

Customer service experience

Computer skills

Communication skills

Job description

Benefits

• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.