Night Auditor

TPG Hotels and Resorts; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

Health insurance

401(k) match

Paid time off

Job summary

TPG Hotels and Resorts in Alpharetta, Georgia is seeking a Night Auditor responsible for safeguarding nightly financial and administrative activities, while delivering attentive guest service during the late shift. You will verify daily revenue, balance cash drawers, reconcile guest accounts, and prepare end-of-day reports for management and operations teams.

The ideal candidate has experience in hotel front desk operations or guest services, excellent communication, and strong computer skills.

Qualifications

• High School Education or equivalent experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Responsibilities

• Assist guests with late check-ins and early check-outs.
• Process night-time check-ins/outs and manage reservations.
• Handle phone calls, messages and guest inquiries during the night shift.
• Maintain organized records of financial transactions and guest interactions.
• Prepare end-of-day reports and balance daily revenue.
• Post charges and reconcile guest accounts.
• Monitor safety and security during the night shift.

Skills

Guest services experience

Excellent communication

Problem solving

Hotel management software

MS Office proficiency

Education

High School Diploma

Tools

Hotel management software

Microsoft Office

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

• Guest Services:
  • Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
  • Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
• Front Desk Operations:
  • Process check-ins and check-outs for guests arriving and departing during the night hours.
  • Manage reservations and room assignments, ensuring accurate information and availability.
  • Handle phone calls, take messages, and provide information to guests as needed.
  • Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
  • Ensure compliance with data protection and privacy regulations when handling guest information.
  • Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
• Nightly Reports and Reconciliation:
  • Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
  • Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
  • Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
• Accounting and Bookkeeping:
  • Post charges, payments, and adjustments to guest accounts accurately.
  • Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
• Security and Safety:
  • Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
  • Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills And Abilities

• High School Education, or an equivalent of previous experience.
• Proven experience in hotel front office operations or guest services.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software and computer systems.
• Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED