Night Auditor

TPG Hotels and Resorts

Alexandria (VA)

On-site

USD 22,041 - 33,062

Part time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG properties

Job summary

TPG Hotels and Resorts is seeking a Night Auditor to oversee financial and administrative duties during the night shift. The role requires accuracy, strong organization, and independence.

You will handle late check-ins, balance daily revenue, and prepare reports for the following day, while maintaining guest records with privacy in mind.

Qualifications

High School Education or equivalent.
Experience in hotel front office operations or guest services.
Proficiency in hotel management software and computer systems.
Experience with Microsoft Office applications.

Responsibilities

Assist guests with late check-ins and early check-outs.
Process night-time check-ins/outs and manage reservations.
Handle calls, messages, and guest inquiries.
Maintain records of financial transactions and guest interactions.
Balance daily revenue and reconcile guest accounts.
Post charges and close daily transactions in the PMS.
Monitor security and safety of guests and property during the night.
Prepare reports for the next day\'s operations.
Ensure data protection and privacy compliance.

Skills

Guest services

Communication skills

Problem solving

Hotel management software

Microsoft Office

Education

High School Education or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Job Overview

The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently.

What You'll Be Doing

Guest Services:
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere.
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction.
Front Desk Operations:
- Process check-ins and check-outs for guests arriving and departing during the night hours.
- Manage reservations and room assignments, ensuring accurate information and availability.
- Handle phone calls, take messages, and provide information to guests as needed.
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information.
- Ensure compliance with data protection and privacy regulations when handling guest information.
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations.
Nightly Reports and Reconciliation:
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance.
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments.
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams.
Accounting and Bookkeeping:
- Post charges, payments, and adjustments to guest accounts accurately.
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system.
Security and Safety:
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property.
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions.

Skills And Abilities

High School Education, or an equivalent of previous experience.
Proven experience in hotel front office operations or guest services.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems.
Experience with Microsoft Office applications.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits