Night Auditor

Residence Inn Houston Westchase; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

HRI Hospitality seeks a Night Auditor to join the Front Office team. The role involves greeting guests, registering and assisting with check-ins and check-outs, answering calls, and resolving requests promptly. You will balance daily transactions, review reports, and ensure accurate postings and log maintenance.

The position requires a high school diploma, with prior hotel front desk or accounting experience and PMS familiarity preferred. Overnight, weekend, and holiday availability is expected.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel front desk or accounting preferred.
• Experience with PMS systems preferred.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are logged.
• Follow company policies and safety/emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication skills

Problem solving

Multitasking

PMS proficiency

Education

High school diploma or equivalent

Tools

PMS

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DESCRIPTION

Job Title: Night Auditor

Department: Front Office

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent required
• Experience Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.

Skills and Knowledge

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Job Duties and Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.